Ebennies Re-routed to VA.Gov

[blahsaysme2u]

guys this may not be something that anyone can answer but i wanted to see if anyone else is having the same issues or having the same problems with getting updates on their claims. 

i used to be able to track my claim status with ebennies(and granted it was flawed system and not trustworthy dates) but it was something. now i have the below screenshots. all my claims are now on VA.gov and all my claims are saying "we dont know your status" for over a year now. i have called the 800 number i dont know how many times about this and no one there can give me an answer so thought i would get with you guys. its been a while since i been on here but i did have my appeal hearing for OSA and have some updates on things i will be posting in the next few weeks. 

thanks again for all everyone does here! 

 

[ShrekTheTank]

Which phase of the claim process are you at?  Have you called the 800#?  Also the whitehouse hotline can tell you. 
 

[blahsaysme2u]

this is an old claim that i recently found medical documents for that the VA says they couldnt find. 

yeah i have called 800 number every month since december of 2019 with no help. i am submitting a question to IRIS now and see if she can help. you have the whitehouse number? thats my next step!

[ShrekTheTank]

+18559482311
you will need to put in a complaint.  They normally have 14 days to resolve the issue. 

[deedub75]

Supplementals, higher-level reviews, and appeals will only show on va.gov. New claims will show up in eBenefits and va.gov but I believe the VA is going to move everything to va.gov. 

When I did my supplemental a few months back, I think it said we don’t know your status the entire time until it was completed. 

[ShrekTheTank]

It should give updates each time something happens.  Depending on the tab you it.  You should be able to see what I am posting below.

• Status
• Issues

1. Hide past events

   July 08, 2014 – August 03, 2020
    

2. VA sent you a claim decision

   on July 08, 2014

    

    

3. VA received your Notice of Disagreement

   on July 09, 2014

    

    

4. VA sent you a Statement of the Case

   on November 12, 2014

    

    

5. VA recieved your Form 9

   on November 18, 2014

    

    

6. VA sent you a Supplemental Statement of the Case

   on November 17, 2015

    

    

7. Your appeal was sent to the Board of Veterans’ Appeals

   on March 02, 2016

    

    

8. Board of Veterans’ Appeals made a decision

   on May 24, 2018

    

    

9. VA sent you a Supplemental Statement of the Case

   on July 22, 2019

    

    

10. Your appeal was returned to the Board of Veterans’ Appeals

    on August 20, 2019

     

     

11. Board of Veterans’ Appeals made a decision

    on November 08, 2019

     

     

12. U.S. Court of Appeals for Veterans Claims made a decision

    on August 03, 2020

     

 

Current status

Your appeal is waiting to be sent to a judge

Your appeal is at the Board of Veterans’ Appeals, waiting to be sent to a Veterans Law Judge. Staff at the Board will make sure your case is complete, accurate, and ready to be decided by a judge.

[deedub75]

Supplementals and HLRs don't give you much info about the process.