ERROR CODE ON EBEN EVSS_10021

[Bubble Head]

I have been waiting for a little more then two years for a claim to be worked and decided.  My last command lost my initial paperwork without my knowledge and fired the person who lost it.  Now I had to resubmit back in April and all my C&P Exams have been complete for some time with no further appointments scheduled or outstanding.  I am now receiving an error code EVSS_10021 on e benefits for my claim.  Does anyone have any idea what this means.  I can't view, submit, see any part of my claim currently.  Thanks in advance.

 

 

[broncovet]

You have some choices; pick from below:

1.  Call up ebenefits tech support, and try to figure out errors in ebenefits, which will likely lead to one of the following alternatives.    

2.  Send your claim via the mail, and get, this time, return receipt requested so this one wont be lost also.  

3.  Try ebenefits again, many times you try it later and it works.  

4.  Contact a local VSO to help you.  

      In all cases, follow up to make sure the VA didnt delete, lose, or misfile your claim and that its in processing.  

[Bubble Head]

Man I pray to the Lord on high they didnt lose or delete anything.  I'm so frustrated with this entire process that I'll be leaving it where It is and contacting my congressman and the media.  This is just ridiculous now.  But hey thanks for the information

[broncovet]

Yes, its unfortunate that VA loses/deletes/misfiles your evidence.  My advice is that, when you resubmit, "bullet proof" your later appeal.  In other words "make reference" to your previous claim that VA lost, to give credibility to your position that you should get the effective date 2 years ago, when you first filed.  Example:

"This is a resubmission of a claim dated mm-dd-yy which was apparently lost in the system."

While I can not promise "this will work", it may, especially if you have supporting evidence.  

Eventually, it might.  

Source:  I submitted a claim in 2002, "along with" an email to my VSO explaining I was out of work and unable to get a job.  (Prior to 2015, informal claims were permitted and, by declaring Im out of work, this has been known to declare your intent to file for TDIU)  

(The letter to my VSO was lost, and not contained in my cfile).  However, I kept a copy, had my VSO write a 21-4138 explaining that email was included in my application packet.  Further, I kept copies of my repeated requests for a "status" of my TDIU claim issue.  

After multiple multiple battles, including 3 trips to the CAVC and about 5 BVA decisions, I won my 2002 effective date after 18 years.  (But not until I became homeless because of no income in 2005).  

In October, 2008, the VAOIG did random inspections on multiple VARO's shred bin.  In every case, they found multiple evidenciary documents needed for the Veteran to complete his claim.  VASEC (Peake) said this was terrible, and permitted Veterans an "18 month window" in which to resubmit documents and have them be accepted.  While I resumbitted my evidence "in that 18 month window", the shredded documents were prior to that and not accepted.  

I did not give up.  The VA made me mad making me homeless with delays, and I chaneled that anger into persistence and determination, I would get my benefits (and replace the home I lost).  

Edited November 8, 2020 by broncovet

[Buck52]

17 hours ago, Bubble Head said:

I have been waiting for a little more then two years for a claim to be worked and decided.  My last command lost my initial paperwork without my knowledge and fired the person who lost it.  Now I had to resubmit back in April and all my C&P Exams have been complete for some time with no further appointments scheduled or outstanding.  I am now receiving an error code EVSS_10021 on e benefits for my claim.  Does anyone have any idea what this means.  I can't view, submit, see any part of my claim currently.  Thanks in advance.

 

 

EVSS is Enterprise Veterans Self Service portal. Which includes ebenefits. This is a site error. Meaning there is something wrong and someone is likely working on it.