VA Myhealthevet

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On Myhealthevet messages... 

 

• Are these messages that are sent to providers, Pact Team, and others. Are they required by law to be uploaded into my health records? I have one on my primary care nurses, who has not uploaded them into my records. I've been asking for referrals since September.

 

• Are the clinics required by law to log phone calls, if ordering Rx, or getting a message to providers? One of the clinics only had provider and front would only log calls once 10 days to keep workload down.

 

• Not to mention on Dec 24th, Two vets I know was supposed to have labs done, but all day long was the on hold music, then 1631 hours it went to the we are closed. I don't mind really, but all the other stuff has to be considered, so I think if they do the job other days no one would complain.

 

[Buck52]

  I'll give my 2 cents and try to answer your questions the best I can. of course this is not set in stone and  just my opinion.

1. Are these messages that are sent to providers, Pact Team, and others. Are they required by law to be uploaded into my health records? I have one on my primary care nurses, who has not uploaded them into my records. I've been asking for referrals since September.

Yes they are required by Law to be placed in your health records   which there are three places....> one on online with Myhealthyvet and the other is in the VAMC  Release of Records office storage archives, and of course your C-File  at your  V.A.Regional Office. copies are made and sent to all the ABOVE.  Note Myhealthvet  has a summery of your records from Treating  Dr's  Phyistrist and mental health Medical personal &  Specialist and Nurses and Social workers , Therapist ,L.C.S.W.  These are called PROGRESS NOTES.

Now keep in mind your VA MEDICAL RECORDS ARE WITH THE VA ONLY..UNLESS YOU SIGN A FOIA AND AND AGREE TO SHARE YOUR V.A. MEDICAL RECORDS WITH PRIVATE MEDICAL CLINICS AND HOSPITALS.

2. Are the clinics required by law to log phone calls, if ordering Rx, or getting a message to providers? One of the clinics only had provider and front would only log calls once 10 days to keep workload down. 

 The VAMC SHOULD HAVE THE LOG AS TO THE TIME AND PLACE OF THE PHONE CALL RECORDED.  THEY CAN GO BACK AND CHECK THIS OUT IF YOU GIVE THEM THE CORRECT DATE AND TIME OF THE PHONE CALL. AND PHONE NUMBER FROM THE CALL.

3. Not to mention on Dec 24th, Two vets I know was supposed to have labs done, but all day long was the on hold music, then 1631 hours it went to the we are closed. I don't mind really, but all the other stuff has to be considered, so I think if they do the job other days no one would complain.

NOT SURE HOW TO ANSWER THIS ONE?  OTHER THAN THE HOLIDAYS MAKE AN EXCEPTION  OTHER THAN AN EMERGENCY  AND COVID HAS THINGS ALL MESSED UP.  NORM they do not call veterans up on the holidays. (only in a emergency) life or death situation .

 

 

 

Edited January 8, 2021 by Buck52

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Thank you for your response. So the issue with having my messages uploaded into my health record.  I get the records are part of Myhealthevet.  When I message Specialty Clinics, or if another nurse fills in on my Pact Team. When I send a message, within 3 days it shows up in my "Blue Button" records when I view that online with Myhealthevet.  The messages are acknowledged by the providers etc.

But this Nurse Notes are never in showing up in my record, even when I put on every message to upload this into my health record. 

 

Buck I found your response very helpful and look forward to your info on this part.