VES, LHI, & QTC

[Fat]

Is there a number or email (preferably) for VES, QTC, or LHI.

The issue involves C&P exams performed by the contractors, but exams hasn't been forwarded by the company.

Veteran had a C&P exam with VES on 1/12/21 for back condition (thoracic sprain syndrome).

He called PEGGY, however they didn't see the uploaded exam.

VES is unvailable due to the power outages across Texas. He gets a message and extreme wait time on the phone.

I searched the issue and saw comments about exams being forwarded but not uploaded by the VA.

In addition, some members had conflicting statements about VES forwarding exam and Peggy stating the information hadn't been received.

Are the contracting C&P examiners mandated to forward the exam in a set period of time?

Is there a email option to inquire if an exam has been completed and forwarded to the VA?

 

ALL REPLIES ARE WELCOMED.

[ShrekTheTank]

You can try to contact the clinic where the C&P was completed.  They can tell you if it has been sent, but that is about it.  I tried to get a copy and they said to go fly a kite.  But it did shake the tree and got it to get sent faster.

I think they do have a set time of 30 days to get it sent.  That is what I was told at one of my C&P exams.  

[brokensoldier244th]

reports are sent from contractors when they are completed by the respective physician that did the examination. We see them in the Efolder within in a few days as they are uploaded, so if they aren't in there, they aren't in there. Contractor exam sites availability depends on local conditions with Covid, and their staffing, which is not a direct VA issue. So, when PEGGY says they aren't there, they aren't there. 

Which number(s) do you want? All three sites have phone numbers where you can reach them. I can't give you any more direct a line than that, but If  you can't find the general patient contact PH numbers I can get those for you. Some of them have email addresses too, on their site. 

 

Edited February 18, 2021 by brokensoldier244th

[Fat]

If you can get email addresses that is greatly appreciated.

Also, when the report is in the e-folder, is it automatically uploaded in the system.

Edited February 18, 2021 by Fat

[Foxhound6]

1 hour ago, shrekthetank1 said:

I think they do have a set time of 30 days to get it sent.  That is what I was told at one of my C&P exams.  

I think @shrekthetank1is correct here. I was also told this during a VES exam not long ago. Although, my exam was uploaded after about 3 weeks. I am currently being given the run around with QTC. Been waiting 3 months for an exam of the thoracic spine as well. Keep getting put on a list for events that pop up randomly and have to wait for a call to be scheduled but the call never comes. Unfortunately I have not found an email address (plus I would fear the email would be to the wrong individual and would just end up being forwarded from person to person as that is how these companies seem to operate). However, the number I call QTC with is: 1-800-682-9701.

[brokensoldier244th]

1 hour ago, Fat said:

If you can get email addresses that is greatly appreciated.

Also, when the report is in the e-folder, is it automatically uploaded in the system.

Its the same thing. The efolder IS the system. I have no idea how Ebenefits works for how and when it updates. Thats why we have nothing to do with it. 

The reason you can't usually request records from the vendors is because WE are the client - the VA. Its like my VA home loan appraisal that im waiting for right now. IM not the requestor, the VA is, through my lender, so when I asked about the appraisal report that was sent I was told by the appraiser that im not the client. 

If you want your results from a Vendor exam you have to wait until they are uploaded and part of your file. A VSO or Atty POA can usually see VBMS (the system we use that has your Efolder) 

QTC has a general web page contact form. 

LHI- If you have an account with them you can see your appts and whatnot. (LHI.care/Start)

VES- VES is the same vesservices.com  then "Contact" at the top. 

[Fat]

I appreciate the information BrokenSoldier244.

Making sure I understand you right.

A VSO has the ability to see a C&P exam in the system.

However,  Peggy might not be able to see the exam with their access level.