No more 1800 to bva

[Mr cue]

Ok so for the past few days the bva decision site has not work.

I was told va 1800 now handle bva calls.

So my ? Is it my computer or is the bva decision site down too.

The old 8387 number no longer work.

I don't like all this new stuff I remember back in the days we had numbers to bva appeal management everybody  posted on hadit.

Va got mad an change all the numbers lol.

But it really help veterans get there claims moving

 

[Confusedvet1]

The number ending in 1000 (Peggy) is the BVA #. They aren't helpful at all though like the old bva was. 

Any of these links your talking about?

https://www.benefits.va.gov/WARMS/M27_1.asp

https://www.bva.va.gov/

[Berta]

The 1-800-827-1000 # is not the BVA at all.

For a BVA question try this

bvaombudsman@ va.gov. 

This email address  was still working about a year ago when I contacted them about something in their annual report to Congress.

I was stunned at the reply and used it as evidence for another matter (S 221).

[Vync]

Hey @Mr cue,

The BVA search decision search site appears to be back online. I used that yesterday and the day below when I found that decision we were discussing on my other topic.

https://www.index.va.gov/search/va/bva.jsp

 

Sometimes, I can call 1-800-827-1000 and they will transfer me to the BVA claim hotline.

[Scottish_Knight]

Whenever I ring Peggy, I get a recording, then another recording, the two repeat and then ring off.  Maddening.

I can only reach the VA by ringing 800 698 2411.  They'll connect the caller to the BVA.

[Berta]

I am surprised Peggy can transfer you to a BVA Hot line-THANKS for correcting me with that info Vync !!!!!.

My 800# experience has always been comparable to this commercial-

where we got the nickname  Peggy for VA 800#.

https://community.hadit.com/topic/69514-peggy-for-newbees/

 

[Vync]

@Berta I had that happen quite a few times over the past two years. About 75% of the time, the staff at the Peggy call center can't (or won't) give me extra info on my other claims. However, one guy told me the BVA call center "has access to more details" and transferred me. They were much more helpful. Funny thing was I didn't have any active BVA appeals at the time. They were able to give me more info about my supplemental and HLRs. If the VA reads this post, I have a feeling that might eventually change...