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Emails from VBA



I wonder why the VBA can send an e-mail letting a vet know that they've requested VES to do an appointment for a supplemental claim, but can't update the claim information on their website or send e-mails to the vet to let them know when documents have been received or claim has been completed.

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  • HadIt.com Elder

They shouldn't have- it establishes a personal connection to the veteran, making that claim ineligible to be worked on by that VSR again, first off. 2nd, Email has not been cleared as an approved method of contact by InfoSec at any level. The reason the email address is listed on the 526ez is so we can put it into our system here, and it gets attached to the exam request as a method of contact so the vendors can contact you regarding exams. We- VSRs and Raters, are not supposed to use email as a method of contact. 

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Great question.  I have an answer, tho it is not likely the answer you want to hear.  

Here is your answer:


The VA is very, messed up now, and has bad management.  Altho some of this has been going on for decades, its the worst its ever been.  Ebenefits/VA.gov are particularly bad, and experienced Vets advocates know better than to trust ebenefits.  Exception:  Letters section of ebenefits.  They have to get that one right, they dont want unrated Vets running around with a letter that says they are 100 percent P and T.  


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  • HadIt.com Elder

Experienced vet advocates have known (or should have) that Ebenefits has been getting shut down for over a year, now. They shouldn't have been trusting it anyway- if they are a legal POA they have access to VBMS anyway and there is no reason for them to use Ebenefits ever. 

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I appreciate Broken soldiers' input.  He pretty much said the same thing I did..in a different way:


They shouldnt have.  

Even worse is VA's absolute refusal to communicate with Veterans, via email or the phone.  It makes things worse. Lots of times if we could simply talk to them many problems could be solved.  

Its a mutual trust issue...VA does not trust what Vets say, and most experienced Vet advocates know that not all employees can be trusted.  

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      JUST FOUND THIS! will be helpful for me instead on relying on the IRIS to forward my letters/emails to the VARO, i just submitted directly to them. first time using- anyone have any luck with this?
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