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Virtual appointments(VERA) with the VARO


Rivet62

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I would like the VERA system to work, instead of throwing errors, to schedule a virtual appointment with my VARO.

The San Diego VARO offers virtual appointments. How nice.

https://benefits.va.gov/sandiego/
 

My VARO offers this, and the VERA page is the same. So, I guess no matter where they may be there's the VERA option. Nice if it worked.

Has anyone gotten this to work?

https://vets.force.com/VAVERA/s/

Edited by Rivet62
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  • HadIt.com Elder

The Birmingham VAMC used virtual appointments. They send me an email or text with a link starting with: https://veteran.apps.va.gov/go

It works most of the time. Sometimes the provider just calls me directly.

No idea if they use the same VERA system...

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6 minutes ago, Vync said:

The Birmingham VAMC used virtual appointments. They send me an email or text with a link starting with: https://veteran.apps.va.gov/go

I clicked on it and it took me to a text page for a URL shortener service. I backed the URL up to its domain name and it redirected to here:

https://mobile.va.gov/  

Maybe they're using this app now for all of VA.  It's like a tease. They're laughing I'm sure.

 

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1 hour ago, Rivet62 said:

I clicked on it and it took me to a text page for a URL shortener service. I backed the URL up to its domain name and it redirected to here:

https://mobile.va.gov/  

Maybe they're using this app now for all of VA.  It's like a tease. They're laughing I'm sure.

 

That address is just the first part. An alphanumeric/scrambled-looking meeting ID was on the end of the link I received. I didn't want to include that for privacy purposes.

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19 hours ago, Rivet62 said:

How did you reach them to get the email link?  I don't see any way of contacting my VARO except to call Peggy.

It should be the same number you use to talk with your providers. When my VA providers schedule a video appointment, they send the link from their side. It appears that not all providers have the ability to use the system yet. They have to have the right equipment to do it, as do you. You have to enter your name and current location when signing into the call (cannot be driving either).

My primary care doc has changed (again) and they simply just call me. However, I have had video calls with providers from the sleep clinic, whole health (physical rehab), cardiology, and others.

For what it's worth, it seems that they bend over backwards to make sure you do not forget about it. I usually get a multiple letters in the mail, multiple emails, and multiple text messages indicating that my appointment is coming soon.

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I agree with Vync. How things are done may vary thru out the country depending on a lot of factors such a training, equipment availability etc. But the VA bends over backwards in making sure you get notification for the connect. It is more cost effective and process improvement once everyone is on board with it.

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