1-800-Peggy, Y

[Whodat]

I had called Peggy today being the a cannot log into my VA.Gov site. 

All I wanted to know was the status of my claim.

Why do Peggy make it a point of letting me know of when the last time I called? 

Do anyone else in the group notice that?

I do not need to know call history, I need to know current status. 

 

[Vync]

Someone's ex-spouse might have their info and get someone call to be nosy or screw around. Beyond that, it's another way the VA wastes everyone's time.

[Tbird]

I recommend keeping a call log whenever you call the VA. Date, Time, Purpose of call, Who you spoke with and a summary of the call. When technology got to a place where I could record the call I would do that. So for me when they tell me the last time I called I am checking it against my records, so it is helpful for me.

By the way for those that are interested I've been using an App called Evernote since 2004. So all my notes are searchable which is a real blessing when you have memory problems. There are many apps out there that do this now, but I am mostly familiar with Evernote.

[broncovet]

Unfortunately "Ask Peggy" is unreliable to give you your current status.  

There are 3 ways to get a reliable status:

1.  Wait for the envelope.

2.  Get a representative with VBMS access and ask them.  

3.  Look on "letters" section of ebenefits/va.gov and compare your present rating with a letter you can print out.  

[Whodat]

Great answers from all. Thank you all. I guess I need to look at it from different angles. 

I just get a little offended when they have to tell me when the last time I called. I already know that. 

Yes, Peggy is unreliable. But she is getting good pay for just jibberish.