I am trying to find out what exactly the system is, that the service officers do/ Ok for instance. My claim is at the waco va, on re open. The service officer is in the same building with the va. Somewhere in the va, lies my claim. I know my service officer has access to my c-file, because he has my power of retardee. So now what. I was told there are 15 service officers in waco for my service org. I would imagine they are assigned cases, based on whatever, such as complicated, or simple b