National VA Claims Assistant Office / Office Of Case Management. 202-273-7453
Source: 2014
Functional Organization Manual - v2.0a
Description of Organization
Structure, Missions, Functions,
Tasks, and Authorities
OFFICE OF COMMUNICATIONS AND CASE MANAGEMENT (20A3)
Overview
The Office of Communications and Case Management has overall responsibility for all activities related to resolving
and responding to inquiries from Veterans that have reached the level of the SECVA and the USB.