Andrea Freeland

Hello. I am trying to submit evidence to refute a claim by the VA that my condition has improved, by uploading additional medical records proving to the contrary. The VA sent me a letter that says they propose reducing my VA disability rating by 10% or reduce my payment roughly $200 a month unless I provide my documentation stating my condition is still around. So now I am trying to upload my docs and file my "appea;" not sure what to call this process). However, when I go to AccessVA, it keeps taking me into this "circle" of logging into IDme (which I did), verifying my identity, taking me to AccessVA, I click on Direct Upload, and it takes me back to a page called Centralized Mail Portal. I click on the Single Sign-On button, but then it takes me back to the page on how the VA verifies my identity, which I use IDme, so it takes me back there to log back into that....Basically, I go around in this circle, and never am able to get to Direct Upload. Has anyone experienced this? The VA gave me 60 days an I have been struggling with this website, as well as finding someone to help me file. Has anyone experienced this or have any way to help me? Thanks so much. Andrea Freeland, USAF (ret)