Again the help and response is much appreciated. So the story goes.... Originally I had contacted the Bakersfield DAV for assistance, they never picked up their phones and when I finally did get ahold of them they had me fill out a POA and send in my denial info. I noticed on my eBenefits they did file the POA, so when I called to follow up rand into the same issue...never picked up the Phone or returned my messages/emails. Next I contacted Kern County Veterans Service Department they did answer their phones and I set up an appointment, the VSO I initially met with didn't even review my evidence or address any of the questions I had he simply said I need "IMO/nexus" letters. I did the leg work and had my doctors write them for me and scheduled a follow up, and ended up driving two hours to get assistance.
That's what I posted above. I have had positive experiences with a couple VSO's but decided to do what you recommended and go it alone. I retained an attorney and sent in paperwork a few weeks ago for him to represent me at the DVA board however if I can get a favorable rating via de novo review I wont have to give up any of my back pay. I figured I would try this route first and if I wasn't successful then I would still have the attorney?