army veteran for life

Who do I contact either phone or email that has high authority about what my RO has done to me with my appeals? I have contacted the Whitehouse veterans helpline and my congressman, which his office hasn't got back to me it's been going on 3 months. 1st my form 9 got lost in their mailroom or somewhere in between their mailroom and my personal/ medical file because the form 9 wasn't there for almost 4 years in my personal/ medical file. The veterans helpline did inquire about it but they are on the side of the VA which this appeal is going to a video conference with a BVA judge this one is small as in it's only for reimbursement of the payment that the government has already taken for my TA- 50 that was stored in my old sections TA- 50 storage cage/ area and they turned it in to the supply sergeant for reissue because when I was put out due to my CO blocking my RSTs (was in Army Reserves) I didn't have time to go up to the old unit and have it invetoried and they gave me like only 2 months to do it.The 2nd appeal is the big one I am trying to get an increase would like 100% but I don't know haven't looked or figured out what my rating would be. Anyways it's is for right knee which I was already told by my 2nd PCG that I the total knee replacement was authorized or could have it done between the ages of 55 and 60 because at the time I was in my late 30's and I was too young. I had 3 MRIs on that knee and they didn't find my ACL.The 2nd part of this appeal is for depression with mood swings which I was on Citalopram until recently because of not having no vehicle and every time I went up there I couldn't get meds unless I gave blood like 7 or 8 vials and it does get frustrating because I am sort of being denied the meds I need due to not wanting to give blood. I do have a lawyer and he has been helping the best he can but I want this bs over with and be happy The 2nd thing that was done to me was my RO sent my personal info to another lawyer that has the last same name but in a different state and when they sent me a notice that my open claims stating that they were going to be closed due to not me or my lawyer responding in the given time I was mad got and didn't know if they dropped my lawyer or what. luckily my lawyer saved the envelope that the Form 9 was sent in and scanned it and sent it in an email to my RO so now I have 2 appeals from the closed claims and I feel that I should get back the almost 4 years that I have lost because of my RO losing an important form like the Form 9