[Trying to understand FOIA and Privacy Act when requesting C-File]

Hi all,

On July 2, I formally submitted a FOIA request for my C-File. I waited 20 business days, then submitted a FOIA appeal. Still nothing. Today I emailed to find out what is taking so long and I received the below message. What in the world is this abou

Any thoughts are appreciated.

Shane

 

Your request is not under the 20 business day timeframe because it is a Privacy request.  For information concerning the status of your request please contact:

Department of Veterans Affairs

Centralized Support Division

Attn: Marvis Harvey

9700 Page Avenue

St. Louis, MO  63132

Email:  CSD.VBARMC@va.gov

Customer Service No.:  1-888-533-4558

National Call Center:  1-800-827-1000

Fax:  314-253-4193

 

v/r,

 

Jacqueline (Jackie) Short

VACO FOIA Service       

Quality, Performance, and Risk (QPR)

Office of Information and Technology (OI&T)

Office: (202) 680-2004 / Fax: (202) 632-7581

vacofoiaservice@va.gov

FOIA Service Hotline: 1-877-750-3642