I was helping with my husband's claim, and we finally got the ID to work. The log in took me to the upload. As I had to return after a few minutes, a new login appeared requiring the license link via the phone. The link did not work and I was back where I started. As it is said to be a commercial site, I am avoiding it, and am in complete agreement that it is best avoided for our purposes. I was led to believe that myhealthvet was not secure enough, which of course does not make sense. I will pick one of the above. Thank you all for the helpful comments and sharing your predicaments. We can all relate!