SrAmn Ride

Does anyone know how I can resolve my problem. I was told by my Dr to start calling in 10 days before my next fill on my CII med-Methadone so she would know to write a new script and send it to the pharm and have it sent to me via FedEx. Well I called every single day for 13 days and all I got were communication failures between staff members or maybe the Dr just forgot to write the script or has to many pts. This is not a med that you can simply skip a couple of days, you will suffer terrible withdrawls even life threatening. On top of this the staffing is so bad that it is hard to even get someone in their office to pick up the phone. There has to be a system in place for me to get my problem resolved, someone please help!