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Rao Bulletin Update, 01 January, 2006
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Guest Jim S.
:D If you think the information you get from the phone clerk at your local VARO, is incorrect, your more likely than not, correct. If you think Veterans are stretching the truth in the error in claims by the VA, think again. The following is a ROA Bulletin update:
VA CLAIM ERROR RATE: Veterans’ organizations are decrying the fact
that at the Department of Veterans Affairs the error rate on disability
claims remains high even as the backlog of claims continues to grow. The
House Veterans’ Affairs Committee was told 7 DEC that about 15% of
initial benefits decisions on claims from veterans and survivors include
errors, , while the backlog of claims has increased to 346,000, almost 8%
higher than last year. The Government Accountability Office reported
the average time to process a claim is 120 days, and processing an
appeal takes an average of 622 days. VA’s deputy undersecretary for benefits
testified the workload has increased every year since 2000, with
788,298 claims filed in fiscal 2005, a 36% increase over that span, and it is
expected that these increases will continue over the next five years.
Given the current staffing levels of the Veterans Benefits
Administration (VBA), which handles claims, the error rate suggests that every
VA decision-maker makes a significant error approximately every other
day. The VA’s growing reputation for carelessness results in appeals
even in cases that are error-free. That results in an even bigger backlog
of claims because VA must process the appeals. Veterans’ advocates say
VA is caught in a Catch-22 in which efforts to whittle the backlog of
claims by increasing the speed at which decisions are made plays a role
in the high error rate. They allege Regional office managers are
pressing ratings employees to process numbers without ensuring claims
decisions are done right the first time. VA offices that operate slower than
others, where decisions are more accurate and more favorable to veterans
generally have the greatest backlogs.
Testimony from applicants appearing before the committee indicated
experiencing years of red tape in the processing of their claims
causing them to feel manipulated by a system of bureaucratic maneuvers
undertaken to delay decisions on their claims. In many cases it is impossible
for a claimant to find out what is going on or if those assigned to the
case have the correct or most recent data or information to consider to
which would enhance a favorable decision. The full text of this story
can be found at
http://www.navytimes.com/story.php?f=0-NAVYPAPER-1402261.php [source:
Times staff writer Rick Maze 19 Dec 05]
Jim S. :)
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