Roanoke, Virginia Regional Office?

[afloridaboy]

Hey fellow vets! Does anyone know or have any experience with the Roanoke, Virginia RO VA. Whether it be processing times, approval and denial rate for claims or just any information. I am in the preparation for decision stage and I am curious. Any advice or information would help. Thanks.

[Mont36]

Well welcome to the world of ROANOKE. I have experienced ROANOKE for three of my claims. They are the ones that denied my Gulf War claim for IBS. They are overwhelmed. All of the VA Regional offices are overwhelmed. But the nice thing is that they are going paperless. The bad is the VA is requiring mandatory overtime to tackle claims. This is a cause for concern because you bring on more stress to employees and sometimes not so favorable decisions because of fatigue, instead of hiring more people in particular vets. But let me tell you this always turn EVERYTHING in at the beginning of filing a claim. The reason I say this is because it causes delays otherwise. For instance if you say you were seen at a private doctor, we (I work at the VA) have to go out for these records and give a total of 30 days.If we need your federal records, another 30-45 days. Federal records like Womack Army records for instance is horrible when it comes to requesting these records and them sending them to us not trying to bash no one in particular but things like this is a problem. I know first hand. I am going to tell you nothing but the truth here as others will on here with good intentions. So really sometimes it is up to you on how long it takes your claim. The fastest my claim has taken is 3 months cause I had everything turned in when I submitted claim instead of relying on VA to get records. Good Luck and hang in there!!!!!!