You've pretty well hit the mark....all of the guvernmint agencies are like that. Social Security Disability, DOL-VETS just about any agency that has any type of "laws" for Veterans. DOL-VETS is another scam. In some states the VRE takes input from DOL/VETS to deny IU. In my state it's a fact. The USERRA laws are a sham too. At least we have some good Veteran attorneys that can make a difference for us. I know what the "system" is designed to do and I won't waste any energy trying to change it. All of my energies are focused on "beating" the system at it's own game to get what rightfully belongs to me. The main tactics they rely on is to delay and deny until one gets frustrated, sees no light at the end of the tunnel and gives up. Maybe a Vet just waits on a "hamburgered" claim to fix itself and then misses the appeal timelines. From what I have seen, it happens all of the time.
"maybe the claims backlog is all a manufactured crisis"
You can bet that it is. You mean the government doesn't know about the wars being fought for the last 10 years? Or that AO doesn't cause cancer or a slew of other ailments? The effects of ionizing radiation after 30 to 50 years. Allison Hickey has pronounced that they have now "crushed" the backlog. Well now, did more Veterans get their compensation approved? Me thinks that the appeal elephant has consumed the backlog!