mudduck31

I filed an appeal and new claim - I received a letter almost two weeks ago with 4 of the new claims all denied with 0%. I did not receive my Appeal letter regarding the other three so I called my VSO and they looked me up and stated that I went from 50% - 80% for my other three issues - one went up to 60% alone retro to 2013. I was rated at a total 50%....my new ones are 60% and two 10% - so apparently 80% + 50% = 80%....anywho...I am happy with this news, however, I called the VA to ask where that letter is and the guy on the phone was super rude, stated that my VSO should have kept his mouth shut as it wasn't finalized yet, blah, blah....I asked if it wasn't finalized then why could he see the information? Still no answers and he refused to state anything that my VSO told me. So now I am sitting here wondering what is going on and if it is true and if so - when can I expect my letter and back pay to 2013? Any guidance would be greatly appreciated. So far I have completed both claims on my own - I have elected a VSO - but they do nothing....not even sure why I have one.....Thanks! I posted this on September 11th - can no one help?