A Snapshot Of One Varo

[Ron II]

Oakland Regional Office Workload Statistics and Status [from VA website]

Updated: October 26, 2007

CALL WAITING INFORMATION FOR CALLS to (800) 827-1000:

Average wait time to speak to a Veterans Service Representative is:

2 Min. 8 seconds

Please note: During peak times (the first workday of each week and the first week of each month) wait times may be significantly longer.

CLAIMS PROCESSING INFORMATION: The number of claims currently being processed by Oakland RO that require a rating decision (Oakland RO's Rating Inventory) is:

14,566

How old is the average claim requiring a rating decision?

19.9 weeks

How many rating claims are older than six months?

4,457

30.2%

How many (non-rating) claims such as dependency, apportionment or other non-rating claims are currently being processed?

3,307

The average length of time it takes to process a dependency, apportionment or other non-rating decision claim is:

18.4 weeks

APPEALS PROCESSING INFORMATION:

How many Notices of Disagreement are currently pending at Oakland?

2,008

How old is the average Notice of Disagreement?

23.1 weeks

How many Appeals (claims where Oakland has received a VA Form 9) are currently pending at Oakland?

1,833

Many Appeal cases are completed within one year. However, if the appeal is complicated, requires evidence that takes a long time to obtain, or additional claims are filed during the appeal, etc. it can take several years for the Regional Office to complete.

[Ron II]

Oakland info was found at:

http://www.vba.va.gov/ro/oakland/workload.htm