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The Va Changes My Address

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I believe some one is going to be in serious trouble at the VA. An agent failed to close out a file correctly and my address was changed to someone Else's on Friday. That's right! I called back again and they know who did this. I suggested that they investigate this person to see how many other vets had the same thing done by this person. Haste makes waste.

The supervisor I asked to be transferred to(I gave an agent a compliment) told me they will have to contact the privacy act folks to contact the Vet whom they sent a huge stack of extra duplicate records(my claim is at the decision stage) to send them back. And this is not a big mistake as all the millions of Vets they process claims for. Yep-it is the type of mistakes that are made. So-do they get a pat on the back, or do I contact my Congressman's office so they can loose my file for the next 10 years or so?

They also deleted my phone # and e-mail. I went back on e-benifits and changed this. I suggest checking this weekly to insure they don't do this as well to you. My claim is with the rating dept waiting on a decision for the temp 100%. I beleive everything else will be denied!

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