jcolwell Posted October 17, 2014 Share Posted October 17, 2014 Husband been getting dental care at Phoenix VA since July 2014. The office staff and dentist are great. He told us he would have my husband teeth done by Xmas.Well we aren't done and next appointment is Dec 23rd.being a spouse and RN ( husband said sometime a bitch ) who does not understand the word NO, I was told no referral would be given to out side VA for dental .I contacted patient advocate at Phoenix VA , who agreed to email PCP and dentist at VA and sure enough got a call this am that I will be called Monday with by outside appointment to fix my broken teeth.I did drop the words wait times were too long . Just don't take no for an answer push it up to the next level.My husband is the guy who takes what they say and lets it go. He wont even go get his travel pay after appointments because the lady at the window acts as if it is coming from her own checking account. I make him get it and take me to lunch. I plan on engaging her next time he goes to VA and report her up the line as being rude and abrupt with the vets.I am sure the new CEO in PHX would like to hear all about how she treats vets.Patsy Link to comment Share on other sites More sharing options...
HadIt.com Elder Pete53 Posted October 17, 2014 HadIt.com Elder Share Posted October 17, 2014 That is good news. Link to comment Share on other sites More sharing options...
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