when you call the 800 # go through the recording and it ask if you are calling to verify the status of your claim and then ask for file # recording comes back " We are not able to access your account at this time."
Will you always get this recording? Do you need to talk to some one or will it tell you the status of your claim if you have been rated?
So far we have had to always talk to someone and I am just wondering why the recording will ask for the file # and then say we are unable to access your account at this time. If you have to talk to someone about it I would think that they should remove that part. Just my thought, but is that not why we call once in a while to find out the status.
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JohnM
when you call the 800 # go through the recording and it ask if you are calling to verify the status of your claim and then ask for file # recording comes back " We are not able to access your account at this time."
Will you always get this recording? Do you need to talk to some one or will it tell you the status of your claim if you have been rated?
So far we have had to always talk to someone and I am just wondering why the recording will ask for the file # and then say we are unable to access your account at this time. If you have to talk to someone about it I would think that they should remove that part. Just my thought, but is that not why we call once in a while to find out the status.
Thanks for the info
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