Reference the Beneficiary Travel Self Service System (BTSSS)
Reference paragraph 9. a. iii.
The mileage requested is the total miles based on the selection of one way or round trip for Trip Type. You select one way if you did not schedule your appointment in advance and it was not for emergency care. Select round trip if the appointment was scheduled in advance or related to emergency care. Scheduled in advance for example would be an order for an MRI, x-ray or lab sample prior to your next appointment.
How do you interpret this paragraph?
My RA clinic requests that I have Labs done before each phone appointment.
Last year for one of my Labs, they would only pay one way travel, until I
informed them of paragraph 9, they then approved round trip.
This morning I received a call about travel claim for last month Labs, stating
only one way is authorized regardless of paragraph 9.
Question
radarguy
Reference the Beneficiary Travel Self Service System (BTSSS)
Reference paragraph 9. a. iii.
The mileage requested is the total miles based on the selection of one way or round trip for Trip Type. You select one way if you did not schedule your appointment in advance and it was not for emergency care. Select round trip if the appointment was scheduled in advance or related to emergency care. Scheduled in advance for example would be an order for an MRI, x-ray or lab sample prior to your next appointment.
How do you interpret this paragraph?
My RA clinic requests that I have Labs done before each phone appointment.
Last year for one of my Labs, they would only pay one way travel, until I
informed them of paragraph 9, they then approved round trip.
This morning I received a call about travel claim for last month Labs, stating
only one way is authorized regardless of paragraph 9.
Veterans_User_Guide_BTSSS_20200622%20508.pdf
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McRay
Tucson VA won't provide lodging for imaging, bloodwork appointments. But they will send a vehicle to pick you up for your appointment and bring you back. All other appointments are paid round trip at
Vync
@radarguyI had a similar issue years back and the travel office was dorking around with my request for travel pay. I paid a quick visit to the VAMC's patient advocate and he got it straightened out ve
deedub75
The travel pay system is pretty much automated now once you apply for it in BTSSS unless it is flagged for review.
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