Lab test, one way or round trip travel reimbursement?

[radarguy]

Reference the Beneficiary Travel Self Service System  (BTSSS)

Reference paragraph  9.  a.  iii.

The mileage requested is the total miles based on the selection of one way or round trip for Trip Type. You select one way if you did not schedule your appointment in advance and it was not for emergency care. Select round trip if the appointment was scheduled in advance or related to emergency care. Scheduled in advance for example would be an order for an MRI, x-ray or lab sample prior to your next appointment.

How do you interpret this paragraph?

My RA clinic requests that I have Labs done before each phone appointment.
Last year for one of my Labs, they would only pay one way travel, until I
informed them of paragraph  9, they then approved round trip.
This morning I received a call about travel claim for last month Labs, stating
only one way is authorized regardless of paragraph 9.

Veterans_User_Guide_BTSSS_20200622%20508.pdf

[Vync]

@Lemuel No worries. Each party has their own set of pros and cons.

[relatively happy camper]

Everyone remember, they are required to pay both ways and they are permitted to lie to you and cannot be held accountable for wrong info.  If denied, you need to appeal, appeal, appeal.  They will deny and usually the claimant will probably give up, eventually, as it's such a small amount of money.  Just sayin'.