Va Raters And General Info

[charlest27]

Hello everyone

I would like to pass on a some info i gained from a former rater who i spoke with at the VA. I will not use his name or VA where he works.He is no longer a rater he transferd to another job at the VA.

He gave me insight on what a rater does. First you are a number to most raters. There is a quota system also not sure if it up to date but while he was working it was each rater for every 160 hours worked had to complete 80 claims in that time ie that is 4 claims a day per 8 hour day or you were an ineffected rater. Accurate rate at best was about 90 % where he worked so that means per rater per 160 hours 8 claims where not accurate Times how many raters you get the picture. He said at best e benefits is a work in progress. The reason why it is not up to date is the rater is too busy meeting quota to update it most of the time the update will stay in the gathering of dust then move to pending decision. Ie less time updateing e benifits more time meeting quota. Why e benifits has wrong info or old info that takes six months to update is the same reason more time for claims to meet quoto.

I asked about the back log he said i believe after all info and C&P exams are completed 125 days is possible in mid to late 2016. I asked him i perfer honesty over feel good talk , i feel better knowing how the system works then to think the VA Looks at me as a person and a OIF Vet, I am just a number. I see why he transfered jobs he put accurate claims his rate was 96 % but missed quota by 5 to 6 claims per 160 hours one too many times. This happends to the people that put the Vet above quota. They find anouther job. I hope this helps outher Vets understand how claims are worked. If anyone has any more insight please pass it along.

God Bless

Charles

[Guest t�e�r�r�y�s�t�u�r�g�i�s]

Thanks for sharing this bit of personal information. It would be great if that person had the time to join HADIT and help Veterans with claims. Terry

[NavyWife]

Thanks for posting this. Their job should not be based on a "production" standard, but on a "quality" standard. Now it makes more sense why nearly every claim will have errors.

[Pete53]

Quotas and job situation at VA contribute to delays. I am sure that an easy claim counts the same as a difficult one. Easiest thing to finish a claim is to deny and pass it up the chain.