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Oig -Audit Of The Efforts To Effectively Obtain Veterans’ Service Treatment Records

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Veterans Benefits
Audit of
the Efforts to
Effectively Obtain
Veterans’ Service
Treatment Records
August 28, 2014
Full article:


"Why We Did This Audit
This audit was Congressionally required by
the Consolidated Appropriations Act, 2014.
The Act directed the Department of Veterans
Affairs (VA) Office of Inspector General
(OIG), in coordination with the Department of
Defense (DoD) OIG, to examine the
processes and procedures for transmitting
service treatment records (STRs) and
personnel records from DoD to VA.
We focused our efforts on the Veterans
Benefits Administration’s (VBA) processes
and timeliness of requesting paper STRs and
providing them to VA Regional Office
(VARO) staff, who need the records to make
decisions on veterans’ disability
compensation claims. We also assessed
initial timeliness of receiving electronic STRs
from DoD, which is a process that began in
January 2014.
What We Found
We determined that DoD is not timely in
providing VBA electronic STRs. From
January 1, 2014, through June 3, 2014, VBA
submitted 7,278 STR requests to DoD for
veterans who submitted claims and separated
from military service on or after
January 1, 2014. Of those, DoD only
completed 2,111 requests (29 percent) and
5,167 requests (71 percent) were pending. Of
the 2,111 completed STR requests,
377 requests (18 percent) were received by
VBA within 45 calendar days of the veterans’
separation from military service.
This occurred because DoD reported experiencing
challenges and delays implementing the
process of transmitting electronic STRs to
VBA. "

Carlie passed away in November 2015 she is missed.

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  • HadIt.com Elder

No one is timely and they really don't give a rats ass about it either

Veterans deserve real choice for their health care.

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