Case Restricted

[vetquest]

I have a question that I am directing to @asknod or anyone who may be able to help me.  I have an NOD and a request for ED with the VA.  My case is marked restricted so my VSO is not able to view it on VBMS.  They are totally stumped as to what to do about my case since they cannot look at it.  VBMS help desk and tech support are unable to help.  Is there anything short of a Congressional inquiry that would get my case unrestricted? 

Edited May 13, 2019 by vetquest

[FormerMember]

Veterans Attorneys/agents generally have Level 5 or 6 access. I have a 6 because I represent myself which is rare in this business. I've never been fenced out of any of my clients' VBMS claims files. It's difficult to say what complicates this one. Earlier this year, I had one client in Arizona whose file I was 86'd from. It had something to do with a glitch in the Fiduciary section that precluded viewing. It took three weeks to fix it. VSOs are much more restricted in what they can view than we are. I believe they have a level 2 or 3 clearance. Knowing VA, your problem is simply a typo error in the "who can view it" box.

[vetquest]

I have called the Whitehouse hotline about this to try to get it fixed.  My VSO suggested a congressional but I am worried this will stop any progress.  But that is less worse than flying blind on this.

Edited May 14, 2019 by vetquest