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Va & So Rep Can't Give Me A Status On My Claims

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jecsb4

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jecsb4

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Pete53,

Thank you for the advice. I agree. It seems that in my case, the one time I need to have the SO help me they are awol. He couldn't even give me advise about the secondary conditions the VA Dr. found to see if it was worth filling a claim.

Anyway, I call the 1-800 # and was told that the file went to final authorization yesterday and I should receive something in 7-10 day's.

I know that that is good news but even the 1800 rep could not give my any answer to what my various issues disposition is. Disposition is the word also used by my SO - he said that he could not see the disposition on his PC. He said that is unusual.

So what does that mean...? Why cant the VA or So give me a disposition / status on my issues?

jecsb4

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jecsb4 Proficient

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Same here. The one time I have asked my SO (DAV) for some simple assistance, they were unwilling to help.

I want a copy of my C-file. I called the SO and was told to fax a request to them. I did so.

Called back to see if the request had been forwared and was told that there was no way to tell. When I asked for an explantion, was told to wait six months and if I hadn't received the copy or heard anything fax another request.

I asked it DAV kept a log of correspondence with vet or VA and was told no. They are too busy.

jecsb4, the VA system is just one whisper away from collapsing on itself. When it does collapse, the delays and screwups we are experiencing right now will seem like heaven.

GuaymasJim.

You are so on the truth it is scary. When I was at my SO office a vet called to ask hoow long it would take to get the VA to process an increase in dependants. Vet was told to submit form and call back in 8 months!!

I supose that if you wanted to reduce the # of dependants the VA would take care of it in 3 wks!

Also as you said, my SO does not keep a log of any sort for phone calls, etc

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