Dro: Management Has Insufficient Experience

[broncovet]

This DRO's statement is here:

http://www.afge.org/Index.cfm?Page=CongressionalTestimony&Fuse=Document&DocumentID=2088

"Our members regularly report that they are supervised by managers who have little or no experience performing the complex functions involved in processing disability claims, rendering their roles as mentors and trainers ineffective. Managers without sufficient expertise are also unable to carry out quality assurance duties, leading to greater errors, which in turn lead to more appeals, remands and other delays.

The requirement in the law that VBA consult with all stakeholders, including employee representatives, in order to improve the certification process will ensure the development of effective exams that test for appropriate skills.

AFGE understands that the design process for certification testing of first line supervisors, Assistant Service Center Managers, and Service Center Managers is imminent or has already begun. Unfortunately, employee representatives have not been given the opportunity for input into this effort. VBA must include employee representatives in the design process to ensure that management certification is sufficiently rigorous, and therefore, adequately prepares managers and employees who perform quality review of the work of VSRs, RVSRs and DROs. Workplace morale also suffers when front line employees work under intense pressure to adjudicate complex claims while supervised by managers who have not done and do not understand their jobs."

[Pete53]

The blind leading the blind

[carlie]

DRO's that are mentor's teach those new to the ranks

the quickest way to deny claims.

[Chuck75]

Managements true attitude, and fairly universal, unfortunately!

Heaven forbid that lowly employees, much less UNION members have any say in Management qualifications!

Almost any bureaucrat knows this by heart! After all, union members are not considered to be true bureaucrats, just lowly minions necessary to deal with the mass of boring and routine paperwork. (And, a necessary evil to justify management positions! (There must be bodies for managers to manage!)

This DRO's statement is here:

http://www.afge.org/Index.cfm?Page=CongressionalTestimony&Fuse=Document&DocumentID=2088

"Our members regularly report that they are supervised by managers who have little or no experience performing the complex functions involved in processing disability claims, rendering their roles as mentors and trainers ineffective. Managers without sufficient expertise are also unable to carry out quality assurance duties, leading to greater errors, which in turn lead to more appeals, remands and other delays.

The requirement in the law that VBA consult with all stakeholders, including employee representatives, in order to improve the certification process will ensure the development of effective exams that test for appropriate skills.

AFGE understands that the design process for certification testing of first line supervisors, Assistant Service Center Managers, and Service Center Managers is imminent or has already begun. Unfortunately, employee representatives have not been given the opportunity for input into this effort. VBA must include employee representatives in the design process to ensure that management certification is sufficiently rigorous, and therefore, adequately prepares managers and employees who perform quality review of the work of VSRs, RVSRs and DROs. Workplace morale also suffers when front line employees work under intense pressure to adjudicate complex claims while supervised by managers who have not done and do not understand their jobs."