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Received Telephone Call From Regional Office On Weekend?


georgiapapa

Question

I tried to post this topic under "Regional Offices" but I received a message in that forum which stated "you can not start new topic."

When I got home today I had a message on my answering machine from a lady who identified herself and stated she was calling from the Veterans Administration Regional Office in Atlanta. She stated she was working on my claim and wanted to let me know she had received my C & P exam report and the VA now had everything they needed to rate my claim. She stated no additional information is required and I would be receiving a letter in the near future. I checked the last number called on my caller ID and the call was from a telephone number in the Atlanta area.

Do the regional offices actually work on the weekend?

Is this unusual for a veteran to receive this type of telephone call?

Any thoughts or comments regarding this phone call would be appreciated. It has only been ten days since my C & P exam and I really find it hard to beleive they are about to rate my claim.

I was trying to decide whether to send in a new claim now or wait until they decided my pending claim. After receiving this phone call, I think I will wait a little while longer before filing my new claim. I am waiting for my cardiologist to call and tell me she has my DBQ filled out for a new claim I am about to file for IHD.

Georgiapapa...

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Not odd at all considering most have to work on Saturdays. I personally know of a veteran receiving a call from J.B from a VARO in April on a Saturday @ 7:04 am. This person said he was a rater and wanted to talk to the veteran.

(We asked the rater was it unusual to call vets on Saturdays, and he said no, most of us have mandatory OT and are more likely to talk to a vet on this day)

Basically he said he was working on the vets claim and wanted to make sure the vet was still seeking to proceed with his claim, and if so, he would most likely schedule a new C&P in the near future, and making sure the vet was still going to the same VAMC as listed on his records. The answers were all yes.

As of yet no new C&P has been ordered. (I personally know the Director, and the scheduler, and 2 of the examiners in this unit) and they say nothing ordered yet...

So I guess we should have asked Mr.J.B. what timeline his "near future" was with real time!! Als Wait time so far for this appeal is over 2 1/2 years.o checked with VARO, at a different date to make sure J.B. was indeed a VARO employee and a rater, to which they replied yes and yes. (Just because one knows some of these people in authority positions does not equal preferential treatment,we were not seeking favors, but we did expect truthfulness at least.)

Edited by halos2 (see edit history)
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Not odd at all considering most have to work on Saturdays. I personally know of a veteran receiving a call from J.B from a VARO in April on a Saturday @ 7 am. This person said he was a rater and wanted to talk to the veteran.

(We asked the rater was it unusual to call vets on Saturdays, and he said no, most of us have mandatory OT and are more likely to talk to a vet on this day)

Basically he said he was working on the vets claim and wanted to make sure the vet was still seeking to proceed with his claim, and if so, he would most likely schedule a new C&P in the near future, and making sure the vet was still going to the same VAMC as listed on his records. The answers were all yes.

As of yet no new C&P has been ordered. (I personally know the Director, and the scheduler, and 2 of the examiners in this unit) and they say nothing ordered yet...

So I guess we should have asked Mr.J.B. what timeline his "near future" was with real time!! Als Wait time so far for this appeal is over 2 1/2 years.o checked with VARO, at a different date to make sure J.B. was indeed a VARO employee and a rater, to which they replied yes and yes. (Just because one knows some of these people in authority positions does not equal preferential treatment,we were not seeking favors, but we did expect truthfulness at least.)

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In 6 years I received two calls from my RO. Both within a day of each other and certainly not on a weekend. I take it back. I had one more. From a coach. It started out " I hear you have been in contact with Sen. ______ and VA Washington..." Two days later I was awarded TDIU..

Working on a weekend. Sure. Making phone calls to vets with claims on a weekend. Let's take a poll. How many people reading this have received a call from their RO on a weekend?

Better yet, how many can even find a phone number that they can call their RO? The ROs try their best to stifle any direct contact with the veteran.

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deanbrt and halos2,

Thanks for the replies. The telephone number that appeared on my caller ID is shown as an unlisted number when checking it on the Internet. I did not try calling the lady back at the number but I will keep the number for future reference.

Georgiapapa...

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I would call it back. If it is like it always was with me you will get a message that directs you to Peggy. On the other hand, if that is really a true number at your RO I would save it like it is gold.

I

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I've personally had VA contractors call me on the weekend to schedule a C&P examination. The contractor was Veterans Evaluation Services out of Houston, which was weird because the number was from a Tennessee area code.

The call was legitimate though. Never had the actual VA call me on the weekend, but it does makes sense.

Mark

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I tried to post this topic under "Regional Offices" but I received a message in that forum which stated "you can not start new topic."

When I got home today I had a message on my answering machine from a lady who identified herself and stated she was calling from the Veterans Administration Regional Office in Atlanta. She stated she was working on my claim and wanted to let me know she had received my C & P exam report and the VA now had everything they needed to rate my claim. She stated no additional information is required and I would be receiving a letter in the near future. I checked the last number called on my caller ID and the call was from a telephone number in the Atlanta area.

Do the regional offices actually work on the weekend?

Papa - Yes some of them do - it depends on funding for overtime.

Is this unusual for a veteran to receive this type of telephone call?

Papa - It has been happening more often, especially this last year.

Any thoughts or comments regarding this phone call would be appreciated. It has only been ten days since my C & P exam and I really find it hard to beleive they are about to rate my claim.

Papa - I'd say the phone call is legit.

I was trying to decide whether to send in a new claim now or wait until they decided my pending claim. After receiving this phone call, I think I will wait a little while longer before filing my new claim. I am waiting for my cardiologist to call and tell me she has my DBQ filled out for a new claim I am about to file for IHD.

Papa - I sure would NOT send in ANYTHING AT ALL for now - unless requested

to do so. Some may disagree, but IMO you risk throwing the brakes on everything

that's happening right now. I would at least give it 4 to 6 weeks. - JMHO - carlie

Georgiapapa...

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Carlie,

Thanks for the input. I will definitely hold off on filing my IHD claim.

Georgiapapa...

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Im not quite ready to declare this phone call "legit" without knowing more.

Remember there are many scamsters, and an unlisted phone number on your caller ID is a red flag.

Identitiy theft is one of the most common of all. And these hackers sometimes prey on Veterans. If you give out your account number and routing number to a hacker, dont expect the VA to reimburse your money due to someone pretending to be the VA.

Still there is some information the RO will have that a hacker wont have. Before I would have given out MY private information, I would have "tripped up" the hacker. Something like this:

"Great. You are from the Regional Office? By the way, is Tammy Duckworth still the vscm manager there? She is a neat lady. " (Of course, Tammy is not the VSCM there...she is running for office and is no longer with the VA)

You can also trip up the hacker by asking if the RO is in ..........name of city or ............name of city still. Fill in two cities where the RO is NOT located. If the person says, no, I am from the Detroit RO, and your RO is in ST Pete, find out why they transferred your file to Detroit.

If your caller says, "yes, Tammy is the manager" then this caller is a fraud. Tammy Duckworth is no longer with the VA and she was never a VSCM.

There are other ways too, to find out if this caller is a fraud.

I would send an IRIS email, identify the time called, and see if they respond in the affirmitive that this was, indeed, someone from the RO, if there was any doubt in your mind about the authenticity of the callers identitity.

Edited by broncovet (see edit history)
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In 6 years I received two calls from my RO. Both within a day of each other and certainly not on a weekend. I take it back. I had one more. From a coach. It started out " I hear you have been in contact with Sen. ______ and VA Washington..." Two days later I was awarded TDIU..

Working on a weekend. Sure. Making phone calls to vets with claims on a weekend. Let's take a poll. How many people reading this have received a call from their RO on a weekend?

Better yet, how many can even find a phone number that they can call their RO? The ROs try their best to stifle any direct contact with the veteran.

i received a call from my RO 9/17 about my pending claim. she asked if i had new evidence to submit, which i didn't. she told me she would send it back to the rating board and i should have a decision in 2 to 3 weeks. i checked ebenefits about an hour after the call and saw they had updated it.

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deanbrt & broncovet,

I checked my ebenefits today and had a disappointing surprise. An alert in bold letters stating "ATTENTION NEEDED More Evidence Required." I checked to see what evidence they were asking me to submit and it stated "More evidence is needed showing when your symptoms for multiple myeloma first appeared and when you first received medical attention for the condition." "More evidence is needed showing why you believe your skin condition is related to exposure to herbicides (agent orange)." "Evidence showing that your skin condition was being treated within one year of your last exposure to agent orange in Vietnam." Now it shows these requests were placed on my ebenefits on Saturday September 22, 2012. This is the same day I received the message on my phone stating no further evidence is required. The VARO has given me a deadline of October 24, 2012 to submit the evidence requested.

Now I am totally dumbfounded. First of all, multiple myeloma is not a skin condition. It is a blood cancer in the bone marrow. I think they believe I have melanoma or skin cancer. Apparently, they have not looked at the evidence in my claims file. Also, it is an agent orange presumptive disease which does not have to manifest itself within one year of last exposure to agent orange. I immediately sent a message to the VA through IRIS advising them of the September 22nd phone message and the September 22nd ebenefits evidence request. I was nice in my message but I let them know that someone has no clue as to what they are doing. Hopefully, I will receive a reply from IRIS before the October 24th deadline.

Any thoughts on this mess, please let me know.

Georgiapapa...

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I have the same thing listed on ebenefit.ATTENTION NEEDED "MORE EVIDENCE IS REQUESTED". I copied it from the eben page and took it to my local VSO. He said it was just a common input to delay things. I summited a claim for PTSD back in May, and this as for as it has gotten. Oh there ars dates on it that said 10/14/12 or 4/14/13. So I guess I just have to wait on 2013 before a decision is made.

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Hollis,

The estimated completion date on my claim is 08/12/2012 to 01/13/2013 but I have lost all faith in the VA doing anything correctly or on time. I think every veteran waiting for their claims to be processed should also have a legitimate mental health claim as a result of the stress imposed on them by the VA. I am going to call my psychologist tomorrow to see if I can possibly get an earlier date for my next appointment. I need to vent and I want my venting to be well documented.

Georgiapapa...

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Do you think that might make the evening news?

HEADLINE: Delays and incompetence at the VA cause veterans filing for disability and compensation claims to go crazy!.

Works for me.

I apologize for the sarcasim, but they give us the ammo for it.

Edited by tugger50 (see edit history)
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  • HadIt.com Elder

I believe that this is a statuatory thing that the VA does. The choices are usually something like - - reply with I have no more evidence to provide, or I will submit evidence by a date.

You can also reply with I have no more evidence, please adjucate the claim using the evidence previously supplied/existing evidence.

deanbrt & broncovet,

I checked my ebenefits today and had a disappointing surprise. An alert in bold letters stating "ATTENTION NEEDED More Evidence Required." I checked to see what evidence they were asking me to submit and it stated "More evidence is needed showing when your symptoms for multiple myeloma first appeared and when you first received medical attention for the condition." "More evidence is needed showing why you believe your skin condition is related to exposure to herbicides (agent orange)." "Evidence showing that your skin condition was being treated within one year of your last exposure to agent orange in Vietnam." Now it shows these requests were placed on my ebenefits on Saturday September 22, 2012. This is the same day I received the message on my phone stating no further evidence is required. The VARO has given me a deadline of October 24, 2012 to submit the evidence requested.

Now I am totally dumbfounded. First of all, multiple myeloma is not a skin condition. It is a blood cancer in the bone marrow. I think they believe I have melanoma or skin cancer. Apparently, they have not looked at the evidence in my claims file. Also, it is an agent orange presumptive disease which does not have to manifest itself within one year of last exposure to agent orange. I immediately sent a message to the VA through IRIS advising them of the September 22nd phone message and the September 22nd ebenefits evidence request. I was nice in my message but I let them know that someone has no clue as to what they are doing. Hopefully, I will receive a reply from IRIS before the October 24th deadline.

Any thoughts on this mess, please let me know.

Georgiapapa...

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well I have a meeting with the head phy co next week. I will also vet my anger at the VA. BTW, I have summitted all I have, and they know that,total BS on the VA to delay.

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