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Berta
I received an acknowledgement of a meeting my vet rep had with the VARO to clarify my issues.
The acknowledgement came months ago from the RO VSM there and I corrected the errors in their take on two issues ,sent it back and never got further response.
However, prior to that my vet rep at the RO claimed ,by phone call to me, that he had presented my IMO (which caught him by surprise because of a screw up at the local vet rep's office-he only found out about the IMO when I sent him and the RO a nasty email-)guess my local vet rep hide it from him-
In order to correct the situation- he said he presented it to the DRO and the same VMS and told me what she (the DRO) said (she said she could not understand medical information so she denied my claim)
and then it was my vet rep's idea- that she obtain a socalled Expert VA doc opinion (I discussed that with Dr. Bash last night-he sure liked my take on it and my response to RO on this opinion- which they also ignored-
The doc actually gave support for the claim! and referred to additional evidence that helps the claim-
My vet rep at the VARO assured me that Dr. Bash's opinion would be read by the VA "expert" but it never was-
I feel kind of stupid- today I realised that I have no proof at all of what that vet rep said to me-
It appears now that he could have just said all that to appease me-
I have emailed his boss for a documented clarification as to whether this IMO meeting with the DRO ever even took place-
The RO acknowledged the issue meeting -which had minimal significance-but never acknowledged this more important DRO 'review' meeting-over the IMO-
My long point here is- Hard Copy- get all you can get- if a vet rep "tells you" something-
one reason I dont like phone calls- the reality is that they can tell you anything by phone and it might not have any basis in fact-
It is pretty unusual for this RO to ignore an IMO from Dr. Bash-
they recently awarded one of the vets I know based on a Bash opinion-
The funny thing is I have some hard copy email that proves my local vet rep is quick to blame others for his errors-and that I had to explain some VA regs to him-all documented----
Again- I suggest -do not deal with these vet reps by phone-use email if you can-or snail mail-
The DAV , my past NSO, did support my older claims on paper but was considerably negative to my husband and my about those claims-
by phone this NSO told me many times by phone that I did not have a chance to succeed-
and -as I mentioned before- he was quite shocked when I wiped out my award letters and settlement papers in front of him and the DAV lawyer-
No email access in those days--- only phone calls and form letters-
If you have the evidence you need, you will eventually succeed-
but when dealing with a vet rep or NSO- I suggest dealing by email or snail mail only-
I believe my RO rep did present my IMO- but then again they are going to have to prove to me that he did-
on paper.
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