On Jan 16, we went to the local veterans regional center to find out what was going on. We asked for a copy of his c files. They said they are on a disk now and have to be mailed. We asked if there was anyway we could just look at them. They said no. Also asked why he received letter stating the information he send in was considered new evidence and the denial letter said there was no new evidence. Their response was when the evidence was first reviewed it looked like new evidence. After going to the rater, they determined it was not. The representative said they probably didn’t even look at the evidence because it was a new dbq. A dbq was previously sent in a year ago.Therefore it is not considered new evidence. Does this make sense? He did sign up with DAV. Maybe they can tell us exactly what is needed.