Iris Response.....

[Sidney56]

I sent a request through the Iris system to find out the status of an appeal and receved the following response:

11-7-07

Mr. Mclean:

Thank you for your inquiry to the Department of Veterans Affairs. Due to the sensitivity/personal nature of the information you are requesting, we are unable to provide a response electronically. Please contact our office at 1-800-827-1000 or by mail at 251 North Main Street, Winston Salem, NC 27155.

Sincerely,

A. Stallworth for

R.S. Burke Jr.

Veteran Service Center Manager

Is this a normal response for this type of inquiry? Every time I call the 800 # I get different answers.

[william n]

I sent a request through the Iris system to find out the status of an appeal and receved the following response:

Is this a normal response for this type of inquiry? Every time I call the 800 # I get different answers.

[Sidney56]

So.....what is your response williamn? :D

[william n]

yea pretty much...don't know what you requesting, however call them and tell them you were instructed to call..you would like the answer to you request..williamn

[william n]

don't ever try to figure these folks out.....it depends who's on the other end...

[john999]

Sidney

You need to call them and identify yourself with claim number, DOB, etc. I get the same jazz when I use Iris. They won't tell me anything so I call the VA.

[jbasser]

Did you fill the form out completely the way it is listed on the site?

I have sent a lot of IRIS inquiries and have never received a response like that.

Call them and ask. It may help.

J