A Snapshot Of One Varo

[Ron II]

Oakland Regional Office Workload Statistics and Status [from VA website]

Updated: October 26, 2007

CALL WAITING INFORMATION FOR CALLS to (800) 827-1000:

Average wait time to speak to a Veterans Service Representative is:

2 Min. 8 seconds

Please note: During peak times (the first workday of each week and the first week of each month) wait times may be significantly longer.

CLAIMS PROCESSING INFORMATION: The number of claims currently being processed by Oakland RO that require a rating decision (Oakland RO's Rating Inventory) is:

14,566

How old is the average claim requiring a rating decision?

19.9 weeks

How many rating claims are older than six months?

4,457

30.2%

How many (non-rating) claims such as dependency, apportionment or other non-rating claims are currently being processed?

3,307

The average length of time it takes to process a dependency, apportionment or other non-rating decision claim is:

18.4 weeks

APPEALS PROCESSING INFORMATION:

How many Notices of Disagreement are currently pending at Oakland?

2,008

How old is the average Notice of Disagreement?

23.1 weeks

How many Appeals (claims where Oakland has received a VA Form 9) are currently pending at Oakland?

1,833

Many Appeal cases are completed within one year. However, if the appeal is complicated, requires evidence that takes a long time to obtain, or additional claims are filed during the appeal, etc. it can take several years for the Regional Office to complete.

[Christopher]

Regarding the Appeals info:

HaHaHaHaHa! Blatant BS...Whatever spin they put on it is too funny to even take with a grain of salt.

Bad Karma will get the incompetents in the long run...What goes around..comes around.

When they give you horsedung..give em back buffalodung!

O.K. I feel better now..

[mobie16r]

If that is 70% true about Oakland workload,I will give them a B-

mobie

[Ron II]

Regarding the Appeals info:

HaHaHaHaHa! Blatant BS...Whatever spin they put on it is too funny to even take with a grain of salt.

Bad Karma will get the incompetents in the long run...What goes around..comes around.

When they give you horsedung..give em back buffalodung!

O.K. I feel better now..

Glad I could furnish some humor. :)

The timelines do not correlate with the information I've seen here.

[Abe111]

Where did you find this information on the va website? I would like to look at my RO. Abe

[Berta]

I think this vet got the info from the VBA Monday Morning Reports:

all at:

http://www.vba.va.gov/bln/201/reports/mmrindex.htm

[Ricky]

Just a couple of questions on the Morning Report:

1- does the rating cases pending numbers include the VACOLS appeals number or are they seperate. ie.... 12000 rating cases pending, 8000 appeals = 12000 cases or a total of 20000 cases pending?

2- In the SOC's column - does that number mean the number of SOC's they are working on or the number they have completed since the last morning report?

Thanks