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Iris Inquiry

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Hello All,

Puppies are getting big and nasty ...

I have finally been able to get up and around and looked at my email,I had an answer from an Iris Inquiry from monday.

It Seems as though the VARO has a new procedure for the inquiry answers and its almost pleasent .It- before this was worded to sound straight and kind of to the point and stop bothering us. Now, There - wording - answers on a human level kind of sounds respectfull and hopefull... Is everyone getting this or just me?? Here is what I got....

This is in response to your inquiry to the Department of Veterans Affairs dated January 5, 2009, regarding the status of your appeal.

We've been advised by your Regional Office of jurisdiction that your appeal regarding your shoulders is with the Rating Board ready for a decision to be made. We sincerely hope that you have an answer very soon

National IRIS Response Center Manager

national iris response manager? always before this was VARO manager....

WOW! I am Puzzled,with the new attitude

A Different person" and I think a different procedure,and a different

department, from My VARO to answer the Iris Inquiry.

B) Macool

Edited by macool

"We should not have to fight the system, We fought to protect"

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Eric_M Collaborator

Eric_M

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Yeah, I got the same type of response.

Half was solid info on my claim, the rest was cut and paste info on the rating board proceedures.

I am sure they finally figured out that anything sent via email can be printed/documented.

They need to put a nice face on their communications.

Mine was also from a national IRIS mgr.

Eric

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broncovet Grand Master

broncovet

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Yea, I got the same thing.

Dear Veteran..

We are very sorry that your evidence to your claim was shredded. It was, however, the Veterans own fault that he submitted evidence that is shreddable that did not jam our shredders. It was due to the large number of staples in Veterans claims, not the fault of VA management. Next time please submit claim forms on paper that does not contain stapels as it jams our shredders.

In the future, please ask for special claims handling on forms that are easily shreddable, per Dr. Peaks fast letter 08-41. The last time the Veteran submitted evidence it jammed our shredders.

Now, in lite of the fact that this is the Veterans own fault that he submitted unshreddable evidence, we just cant find any evidence supporting his claim. Therefore, we are promoting the manager at Cleveland Regional Office to Vice President IN charge of Shredding Veterans claims.

Please stop your whining about shredded evidence.

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Ron II Mentor

Ron II

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Posted
Hello All,

It Seems as though the VARO has a new procedure for the inquiry answers and its almost pleasent .It- before this was worded to sound straight and kind of to the point and stop bothering us. Now, There - wording - answers on a human level kind of sounds respectfull and hopefull... Is everyone getting this or just me?? Here is what I got....

This is in response to your inquiry to the Department of Veterans Affairs dated January 5, 2009, regarding the status of your appeal.

We've been advised by your Regional Office of jurisdiction that your appeal regarding your shoulders is with the Rating Board ready for a decision to be made. We sincerely hope that you have an answer very soon

National IRIS Response Center Manager

national iris response manager? always before this was VARO manager....

WOW! I am Puzzled,with the new attitude

A Different person" and I think a different procedure,and a different

department, from My VARO to answer the Iris Inquiry.

B) Macool

Hello,

You received a more pleasant reply because the VARO representatives aren't answering our inquiries anymore.

Most of the time when you call, it also is not the VARO now, it is the relatively new contracted-out telephone answering system which is the same place (in my opinion) where your IRIS inquires go, regardless of where one lives. I suspect most of the 'new' customer service people have recently been hired so they are not yet jaded.

Additionally, they can't tell you anymore than the VARO reps; they just tell you the little they know (gleaned from a computer screen) in a nice manner.

Just my opinion...

Ron

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Ricky Grand Master

Ricky

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They have two IRIS response centers. Depending on where you live it goes to one of them. They turn around and submit the question to the VARO. The VARO answers it back to them and then the response center responds to you.

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Well thats better then what I was getting.

No answer at all - in my last two prior to this Inquiry.

I Hope they were right with the Info given to me. It was new Info on the stage of the claim,"With the Rating Board". I will figure out if they know what the heck there writing and if it is good Info, If it is then it is a positive Move.

Macool

"We should not have to fight the system, We fought to protect"

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