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Va Workers Angry About Treatment Of Veterans


Even VA workers are fed up with how they feel they must treat veterans cases: (taken directly from their website)

AFGE Workers admit case conflicts


Did I say That ??

With the increasing administrative legal/ regulatory/ administrative complexity of correctly processing a veterans claim:

1) Why is there more pressure for production when claims are getting harder and much more time consuming to do them correctly?

2) Why aren't more attorneys hired as VA managers?

3) Why is the concept of "Due process of law" still treated as "just the Latest VA Buzz word" when a station is in danger of not making its numbers?

4) Why Does Central Office Allow Managers of special teams such as the AMC or the tiger team to send out substandard DTA letters that are either incorrect or more confusing than our normal confusing letters? The same with their ratings?

5) Why does DUSB Cooper state that "Brokering Works" when those cases disproportionally wind up on our appeals team? We refer to them as " broken work".

6) Also, if "Brokering works" then why aren't all stations that the work is brokered to have their name on the Heading of the Rating Decision? Aren't they Proud of their Work?

7) Who is responsible for INDEPENDENTLY quantifying amount of work performed under the CPI model as opposed to other models of work?

8) Who is responsible for calling something a "business line" when we are government agency. In a market based economy government agency's only belong in a market failure environment. As we have no competition, and no bottom line we cannot be called a business or a firm. Therefore, use of those terms are misleading even if borrowed. If we cannot even get something as simple as accurately identifying/ labeling what we do then everything else will be flawed from the beginning. While this may seem overly simplistic. In boot camp the argument was " if we can't trust you to fold your underwear correctly, why should we trust you with an F-18?" Here, if you can't be precise on what my job is then you really don't know what I do and your credibility is nil.

9) Why does the VBA apply one set of easier rules for veterans who apply for pension and another set of harder rules for veterans who apply for compensation. So a Crack head who is paranoid solely due to his illegal drug use gets $800 per month for being a crack head ( he might have 10% hypertension and a headache) with virtually no hassle, but a Vietnam or Iraqi Freedom vet with a Below the Knee Amputation gets less than $400 per month? If the Guy doesn't have PTSD after combat He WILL after dealing with the Comp System. ( try calling the 800 line when you're in pain then call your VAMC and tell me how you feel)

10) Why is quality ALWAYS sacrificed for quantity for rating output? Or Why do we always have time to do the same claim over 4-5 times instead of 1 or 2.

11) Please explain the VA system of formal ongoing training for journeyman RSVRs. Who is responsible? Please provide a detailed command structure, if any, and or any future plans.

12) Why is the VBA so adverse to ongoing training and education? Do you wish to drive your new hires away due to sheer boredom?

13) In November 2004, the GAO came out with a report (GAO 05-47) that VBA could not clearly explain the complexity of claims or workload to justify its staffing request. If they cannot justify their claims to Congress on something as important as the budget, how can they justify their workload to us in light of the complexity of cases we have to work?

Now if any one can get these Labor & Management Relations questions answered by the Secretary or his designee, I suppose Veterans and Congress would have most of their questions answered also.

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Look at the big picture.

Check out the history of the VA in general.

Congress does not want vets to have anything.

If not for the laws that the current congress can't erase, we would have considerably less than we now enjoy.

WE cost the government money that congress wants to place elsewhere.

My opinion.


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Although i agree I also think that ALL Politicians are AFRAID to look bad. Basically the real trick is to also start trying to get the facts to the media. News media love bad news.

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odysseus99 - Thank so much for those letters. If you have any others please post them.

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