Through email and phone correspondence with IRIS I have discovered that my 8 month old claim was "CLOSED OUT" on 5 NOV 2010. Today is 27 NOV 2010 and 3 full weeks later I have not received payment or the big brown envelope. Am I being ignorant to assume that the terminology "Closed Out" meant that the claim had been completed in entirety. I would be grateful for any suggestions, comments, or explanations. Why does it take so long to find out the verdict after all the 'hard work' and decisions have been made?
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his.sparrow
Through email and phone correspondence with IRIS I have discovered that my 8 month old claim was "CLOSED OUT" on 5 NOV 2010. Today is 27 NOV 2010 and 3 full weeks later I have not received payment or the big brown envelope. Am I being ignorant to assume that the terminology "Closed Out" meant that the claim had been completed in entirety. I would be grateful for any suggestions, comments, or explanations. Why does it take so long to find out the verdict after all the 'hard work' and decisions have been made?
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