I contacted the new va serice center i think carlie posted. They gave me inter departmental ext's to the houston RSO. When i called this first number on the list i got a nasty how the bleep did you get this number greeting lol. The lady thenlooked in the datbase to see that none of my iris's were there. She then physically pulled my file to find that they were in there that no one updated the system thou. Then i was told my claim was being held up due to a vcaa notice asking for support of claim in the data base. Yet those were physically in my file as well. So she closed the tracking. And they wanted exams for undiagnosed illness, but in my support of claim submitted in begining it stated to changed it to a diagnosed multiple sclerosis. This goes to show since the development team put a note in the system they reviewed the file and need more evidence, that they in fact didnt look at the folder. They just looked at an out of date database then said they pulled the file. Months of me waiting that could have been avoided due to someone being lazy is awfull. One simple phone call resolved this problem even thou the lady was pissed i got her number and was ugghing and agging the whole time she was fixing my file issues. Classic va bs lol.
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GoldDvlDog
I contacted the new va serice center i think carlie posted. They gave me inter departmental ext's to the houston RSO. When i called this first number on the list i got a nasty how the bleep did you get this number greeting lol. The lady thenlooked in the datbase to see that none of my iris's were there. She then physically pulled my file to find that they were in there that no one updated the system thou. Then i was told my claim was being held up due to a vcaa notice asking for support of claim in the data base. Yet those were physically in my file as well. So she closed the tracking. And they wanted exams for undiagnosed illness, but in my support of claim submitted in begining it stated to changed it to a diagnosed multiple sclerosis. This goes to show since the development team put a note in the system they reviewed the file and need more evidence, that they in fact didnt look at the folder. They just looked at an out of date database then said they pulled the file. Months of me waiting that could have been avoided due to someone being lazy is awfull. One simple phone call resolved this problem even thou the lady was pissed i got her number and was ugghing and agging the whole time she was fixing my file issues. Classic va bs lol.
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