New Va Service Number Is Great Lol

[GoldDvlDog]

I contacted the new va serice center i think carlie posted. They gave me inter departmental ext's to the houston RSO. When i called this first number on the list i got a nasty how the bleep did you get this number greeting lol. The lady thenlooked in the datbase to see that none of my iris's were there. She then physically pulled my file to find that they were in there that no one updated the system thou. Then i was told my claim was being held up due to a vcaa notice asking for support of claim in the data base. Yet those were physically in my file as well. So she closed the tracking. And they wanted exams for undiagnosed illness, but in my support of claim submitted in begining it stated to changed it to a diagnosed multiple sclerosis. This goes to show since the development team put a note in the system they reviewed the file and need more evidence, that they in fact didnt look at the folder. They just looked at an out of date database then said they pulled the file. Months of me waiting that could have been avoided due to someone being lazy is awfull. One simple phone call resolved this problem even thou the lady was pissed i got her number and was ugghing and agging the whole time she was fixing my file issues. Classic va bs lol.

[GoldDvlDog]

Sorry for miss spellings im posting from my phone lol

[GoldDvlDog]

Oh sorry number was posted by acesup

[Pete53]

Good save on your part. Although many here have no use for 800 number sometimes it does work out although mostly unreliable. The 800 number used to be answered at the VARO you are using but now they have call centers.

You might help other Vets if you write a thank you letter to Department that handles call centers.

Good Luck

[GoldDvlDog]

Well the csc gave me direct line numbers to my varo and to say the least they were not at all happy but still got what i needed done. i dont think the varo would like me to send them a thank you letter lol as i was not supposed to have been given the direct lines lol

[Pete53]

Maybe you should send the thank you letter to the morons who messed up your claim?

[Commander Bob]

I contacted the new va serice center i think carlie posted. They gave me inter departmental ext's to the houston RSO. When i called this first number on the list i got a nasty how the bleep did you get this number greeting lol. The lady thenlooked in the datbase to see that none of my iris's were there. She then physically pulled my file to find that they were in there that no one updated the system thou. Then i was told my claim was being held up due to a vcaa notice asking for support of claim in the data base. Yet those were physically in my file as well. So she closed the tracking. And they wanted exams for undiagnosed illness, but in my support of claim submitted in begining it stated to changed it to a diagnosed multiple sclerosis. This goes to show since the development team put a note in the system they reviewed the file and need more evidence, that they in fact didnt look at the folder. They just looked at an out of date database then said they pulled the file. Months of me waiting that could have been avoided due to someone being lazy is awfull. One simple phone call resolved this problem even thou the lady was pissed i got her number and was ugghing and agging the whole time she was fixing my file issues. Classic va bs lol.

JMHO... The Houston VARO is overwhelmed with claims and appeals...