i just slipped through the cracks again so my VSO tells me. the particular service org has rep'd me 4 times over the past quite a few years. i slipped through the cracks the first time. a few years ago, in another city, same service org blew me off saying i didin't have this disease. though VA SC'd for it, but not cuz he helped, an IME did that. same service org didn't enlighten me that i needed to get all evidence into a c-file on a claim a few years ago, so that got denied. with their first claim years ago, i found/read their lawyer blew me out of the water with their asinine statements about my character that had nothing to do with the spinal claim increase at that time. that got denied
now for this new claim, i'm told me for months they need to contact the station manager at RO, well now, after a year and half, they say they finally found out who he is and contacted him. what!!, they don't know who a station manager is at a RO and takes them that long to contact them -- only after i push the issue. note: i'm in one state, my NSO is in another. that shouldn't matter.
a lot of runaround and bs from my perspective.
1. now is time for me to write their national office and note some type of complaint. seeking ideas on what is proper to write regarding such things. i've read on this forum a few folks that have had to write complaints, maybe i can get some pointers from them. this is to be a letter outlining this and that i'm tired of it.
2. after i write this note, do i still keep this service org or get another one or just do it myself?
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autumn
i just slipped through the cracks again so my VSO tells me. the particular service org has rep'd me 4 times over the past quite a few years. i slipped through the cracks the first time. a few years ago, in another city, same service org blew me off saying i didin't have this disease. though VA SC'd for it, but not cuz he helped, an IME did that. same service org didn't enlighten me that i needed to get all evidence into a c-file on a claim a few years ago, so that got denied. with their first claim years ago, i found/read their lawyer blew me out of the water with their asinine statements about my character that had nothing to do with the spinal claim increase at that time. that got denied
now for this new claim, i'm told me for months they need to contact the station manager at RO, well now, after a year and half, they say they finally found out who he is and contacted him. what!!, they don't know who a station manager is at a RO and takes them that long to contact them -- only after i push the issue. note: i'm in one state, my NSO is in another. that shouldn't matter.
a lot of runaround and bs from my perspective.
1. now is time for me to write their national office and note some type of complaint. seeking ideas on what is proper to write regarding such things. i've read on this forum a few folks that have had to write complaints, maybe i can get some pointers from them. this is to be a letter outlining this and that i'm tired of it.
2. after i write this note, do i still keep this service org or get another one or just do it myself?
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