ptsd Confused About Ebenefits/documents/letters

[SecondChance]

I have a question. I submitted a paper claim to the VA with one issue....PTSD/MST. I have a date of claim of 2/11/2013. I went for a C&P exam in July of 2013. Ebenefits just updated and now says in the preparation for decision. Here are my questions.

1. My AB7 letter is blank. It has my name and everything, but it has always been blank about dates. When does that update?

2. I usually send all my documents via snail mail, but I sent my private doctor docs via the uplaod feature on ebenefits and printed out the screen. I got nervous and sent them snail mail. I know they have not gotten the paper copies yet. My question is that on ebenefits it says They requested infor from me but they never recieved it and that the item was closed. But they "closed" it in 9 days. Did they get the uploaded docs from ebenefits or are they going to decide my claim before they get the docs?

3. I keep reading about an AB8 and AB$ letter. What are those? SHould I have them? When will I get them?

4. How long does the Prep for decision stage last? My claim is in St. Paul MN.

5. I sent an inquiry to IRIS on 8/1 and it is now 8/11 with no reponse, should I assume IRIS is pointless?

6. I tried calling the VA and the person I spoke to literraly said "I dont know what ebenefits is, you might want to write us" I was jaw dropped and appalled. Really VA. REALLY?

If anyone can answer these for me that would help me a lot. I have been told that MST claims are different then regular PTSD claims, but isnt the process the same.

Also, I got a copy of my CP exam and that "doc" put me at 30% but my private doctor, who I have seen for a very long time, filled out the form and put me at 70%. Will the VA ignore my doc and only listen to the VA doctor?

For me, I just need someone to tell me something solid or semi solid. I know each RO is different but the standard shouldn't change right. Thanks for all of your help.

[carlie]

ebenefits is a DOD program - not VBA program.

It is often incorrect.

Also, due to the evidence VBA may have added something like depression, anxiety, etc. . .

to your claim issues.