Denied without actually looking at medical records

[11bjohnny]

Good afternoon, 

I am hoping for some advice on how to proceed or what I need to do and how to do it.

Back story:
I spent 5 years in the Infantry with one tour to Iraq. I broke my leg and that lead to me getting an MEB. I submitted a claim for pes planus and hypertension due to issues that have been getting worse for some time. Because I couldnt figure out how to add attachments to the claim in Ebenifits, I printed the form and mailed it along with my first and entry and exit physicals (to show that I had developed flat feet while in the service), blood pressure readings and a prescription history for blood pressure meds issued while in, and one statement each to support the claims. (These were to the affect of, we rucked a lot and carried heavy loads overseas for my feet, and explaining that I have been borderline hypertensive since I was 20 while in the service and I pointed to dates for BP readings from service and shortly after discharge...)

The initial claim was denied because I submitted using an outdated form (that I printed autofilled with all my claims info from EBenefits the day I put it in the mail ... go figure that one...). After getting the denial, I called to see what I had done wrong, and was told that I could resubmit online, but I didnt need to resubmit the supporting documents as everything had been scanned into my file when the first iteration was received (they were even able to read me off some of the info that I had sent). So I resubmitted online through the new va.gov website. 

This time the process went from new claim to denial in just over a week! The denial letter came stating there is no current diagnosis for pes planus (a VA doc JUST (within the past three months) provided me insoles to treat this condition...), and that neither event was shown to have occurred in service by a review of my Service Medical Records. This is correct because I thought having foot pain went with being a grunt and the BP meds came from the psychiatrist and the PA refused to ever address the issue. 

My questions, I know that I need to file a NOD. I have been waiting for my C-File since May of this year... Should I wait until I receive my C-File to submit the NOD? Submit a NOD now stating that I disagree with the two denials?

I feel that had the evidence I sent been reviewed, they would have at least sent me to get C&P exams.... 
The last question... Should I just find a DR to complete a DBQ for me and file a claim to reopen these denials?...

Thanks for any advice. 

[vetquest]

@Oceanbound, sorry to differ with you but most VSO's have access to VBMS.  That is what I am fighting with the VA about right now.  My VSO cannot access my account because it is set at sensitive.