From the 27 Mar 08 edition of the "Federal Times" (pardon me if this was posted previously).
Lawmakers urge progress In a Feb. 28 letter that laid out their views on the 2009 veterans’ budget, Democrats on the House Veterans’ Affairs Committee said they recognize that building a centralized information technology system takes time. But they said it would be nice to see some progress. Although it is unlikely to help Robinson, VA is working on an electronic records system called Virtual VA that involves scanning paper files into the computer system. But the House committee report said that effort “does not begin to realize the advantages that a true electronics benefits system can yield to veterans seeking benefits.” A symposium held in 2006 to look at issues facing Iraq and Afghanistan veterans included a discussion about lost paperwork. The final report of the National Symposium on the Needs of Young Veterans, which was sponsored by AmVets, said VA practices for handling paperwork should be audited to determine where documents are most likely to go astray. The report also recommended that managers be held accountable for lost paperwork. “The best protocol is worthless if the organization’s staff does not comply with it, and management tolerates the noncompliance,” the report says.
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Ron II
From the 27 Mar 08 edition of the "Federal Times" (pardon me if this was posted previously).
Lawmakers urge progress In a Feb. 28 letter that laid out their views on the 2009 veterans’ budget, Democrats on the House Veterans’ Affairs Committee said they recognize that building a centralized information technology system takes time. But they said it would be nice to see some progress. Although it is unlikely to help Robinson, VA is working on an electronic records system called Virtual VA that involves scanning paper files into the computer system. But the House committee report said that effort “does not begin to realize the advantages that a true electronics benefits system can yield to veterans seeking benefits.” A symposium held in 2006 to look at issues facing Iraq and Afghanistan veterans included a discussion about lost paperwork. The final report of the National Symposium on the Needs of Young Veterans, which was sponsored by AmVets, said VA practices for handling paperwork should be audited to determine where documents are most likely to go astray. The report also recommended that managers be held accountable for lost paperwork. “The best protocol is worthless if the organization’s staff does not comply with it, and management tolerates the noncompliance,” the report says.
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