1.got Decision from DRO Friday (at 4:20 PM of course)
2. Sent VA email to VACO on Saturday pointing out DROs violation of both 38 USC 5107 and also DRO job description
2. Sunday VACO email robot says I can add more to my complaint and I did.
3. Monday -raise hell with my state POA division at local level, and then the one at VARO level and give orders for 2 things one of them should do.
4. Monday the VARO level vet rep does one of those two things
5. then I email his boss to see who is going the next thing
6.Monday -have conference with local vet rep as to his failure to give me adequate representation-he ended up in a trance-
7.Tuesday- VACO emails me that the DRO and my VARO SO have been sent my complaint. I think it says 32 days for resolve on it. I gave them until Friday.
8. Tuesday -just priority mailed an additional complaint about my representation to the state Director of my POA state office, a copy of their annual report to the Governor, 3 clear statements of what their represenation entails, along with proof of discrimination.
And again told them what they can do to start to correct this.
(I would never dream of rescinding the POA-they actually have to do work for me now)
The DRO must call a CUE on the Friday decision and then open the c file, open the mail in it, learn how to read, and then call me and my vet rep to satisfy the informal development of a resolution to my claims. Not to mention Duty to Assist regs.
I gave her(maybe him?) until Friday for something that starts to come close to what a de novo review is all about.
Here we have a commission looking for PTSD wannabees and I get a VA DRO wannabee.
I know many of you have had miserable problems with the VA and/or vet reps.
You must take the time to clearly see what laws or regs have been broken and then develop a consistent war plan for action. And by all means- if you say you will do this or that- show them you mean business, unless they satisfy your complaint.
I still believe in the DRO review process and it's incredible ability to get a claim resolved. It often takes a relationship among the DRO, vet rep, and the claimant.
That is part of the DRO MOS and also why they ask you for contact numbers and email addys on the forms.
My local vet rep was insinuating that smehow my claim was to be fully handled at the VARO by someone but he didnt know who and that he himself couldnt help me as he had no contact with them (Say what?)
Then as we went on and on and I could see he didnt know what else to say I asked him if he was aware of what the VARO DROs do. He said yeah-I talk to them all the time for the vets in the DOM with claims- I said
Say what again? and I asked how my status as a VA claimant whose POA he holds is different from theirs?
All VA claimants are to be treated equally. That local office on the VAMC grounds is a state office and they have to handle any type of VA claim from any type of claimant,regardless of being hosp vet or not. I know that for a fact.
ith the VARO screw of and the state scrrew up I kind of feel that I have been cluster ------, if you catch my drift.
My situation here is extremely bizarre so do not feel this is reflecting DRO work at every VARO. It is not.
If this was the way it is supposed to be I know many disabled vets and widows would be pulling Article 99's.
Question
Guest Berta
1.got Decision from DRO Friday (at 4:20 PM of course)
2. Sent VA email to VACO on Saturday pointing out DROs violation of both 38 USC 5107 and also DRO job description
2. Sunday VACO email robot says I can add more to my complaint and I did.
3. Monday -raise hell with my state POA division at local level, and then the one at VARO level and give orders for 2 things one of them should do.
4. Monday the VARO level vet rep does one of those two things
5. then I email his boss to see who is going the next thing
6.Monday -have conference with local vet rep as to his failure to give me adequate representation-he ended up in a trance-
7.Tuesday- VACO emails me that the DRO and my VARO SO have been sent my complaint. I think it says 32 days for resolve on it. I gave them until Friday.
8. Tuesday -just priority mailed an additional complaint about my representation to the state Director of my POA state office, a copy of their annual report to the Governor, 3 clear statements of what their represenation entails, along with proof of discrimination.
And again told them what they can do to start to correct this.
(I would never dream of rescinding the POA-they actually have to do work for me now)
The DRO must call a CUE on the Friday decision and then open the c file, open the mail in it, learn how to read, and then call me and my vet rep to satisfy the informal development of a resolution to my claims. Not to mention Duty to Assist regs.
I gave her(maybe him?) until Friday for something that starts to come close to what a de novo review is all about.
Here we have a commission looking for PTSD wannabees and I get a VA DRO wannabee.
I know many of you have had miserable problems with the VA and/or vet reps.
You must take the time to clearly see what laws or regs have been broken and then develop a consistent war plan for action. And by all means- if you say you will do this or that- show them you mean business, unless they satisfy your complaint.
I still believe in the DRO review process and it's incredible ability to get a claim resolved. It often takes a relationship among the DRO, vet rep, and the claimant.
That is part of the DRO MOS and also why they ask you for contact numbers and email addys on the forms.
My local vet rep was insinuating that smehow my claim was to be fully handled at the VARO by someone but he didnt know who and that he himself couldnt help me as he had no contact with them (Say what?)
Then as we went on and on and I could see he didnt know what else to say I asked him if he was aware of what the VARO DROs do. He said yeah-I talk to them all the time for the vets in the DOM with claims- I said
Say what again? and I asked how my status as a VA claimant whose POA he holds is different from theirs?
All VA claimants are to be treated equally. That local office on the VAMC grounds is a state office and they have to handle any type of VA claim from any type of claimant,regardless of being hosp vet or not. I know that for a fact.
ith the VARO screw of and the state scrrew up I kind of feel that I have been cluster ------, if you catch my drift.
My situation here is extremely bizarre so do not feel this is reflecting DRO work at every VARO. It is not.
If this was the way it is supposed to be I know many disabled vets and widows would be pulling Article 99's.
Edited by BertaLink to comment
Share on other sites
Top Posters For This Question
3
2
2
1
Popular Days
Sep 21
10
Sep 20
2
Sep 22
2
Nov 23
1
Top Posters For This Question
john999 3 posts
Pete53 2 posts
mssoup1 2 posts
JR Reihs 1 post
Popular Days
Sep 21 2005
10 posts
Sep 20 2005
2 posts
Sep 22 2005
2 posts
Nov 23 2005
1 post
15 answers to this question
Recommended Posts