Ebenefits Level 2

[Sidney56]

I have been trying to access the C&P section on ebenefits site

for a few days, however it says that I need a premium acct

to access that section.

I have my login for myhealthevet and Deers and can access these

sites without any problems. I have my DS login also. I can

log into ebenefits, I just can't access the sections for status

of claims.

I have already done the in person authentication at my vamc.

I finally called the number listed on the site for help today, and

was told, she didn't understand why I couldn't access the information

because I had all the necessary log in details. She said she would

escalate the problem up to her supervision and someone would be in

touch with me in a few days. Yea, right! I think she forgot that I

have been dealing with the VA for years and that a few days actually

means weeks or months.

I know I will probably get help here before I receive any help from

them. Has anyone had this problem with the site? I know they are

steady tweaking the site, but I also know that others are accessing

the information from here at hadit.

Any suggestions?

[hulamatt]

I have been trying to access the C&P section on ebenefits site

for a few days, however it says that I need a premium acct

to access that section.

I have my login for myhealthevet and Deers and can access these

sites without any problems. I have my DS login also. I can

log into ebenefits, I just can't access the sections for status

of claims.

I have already done the in person authentication at my vamc.

I finally called the number listed on the site for help today, and

was told, she didn't understand why I couldn't access the information

because I had all the necessary log in details. She said she would

escalate the problem up to her supervision and someone would be in

touch with me in a few days. Yea, right! I think she forgot that I

have been dealing with the VA for years and that a few days actually

means weeks or months.

I know I will probably get help here before I receive any help from

them. Has anyone had this problem with the site? I know they are

steady tweaking the site, but I also know that others are accessing

the information from here at hadit.

Any suggestions?

Heard everyone was able to see all kinds of stuff about their claims on it so i went in and showed my ids and got level 2......didnt show much, they never really update them i hear, at least at the chicago VARO, and the statuses of my claims were wrong, said one had a final decision, wrong...anyways i dunno its not that helpful, for me it only showed 4 pieces of evidence coming into VARO, however saw my C file today and it seems like they got it all it was pretty big

[cooter]

Heard everyone was able to see all kinds of stuff about their claims on it so i went in and showed my ids and got level 2......didnt show much, they never really update them i hear, at least at the chicago VARO, and the statuses of my claims were wrong, said one had a final decision, wrong...anyways i dunno its not that helpful, for me it only showed 4 pieces of evidence coming into VARO, however saw my C file today and it seems like they got it all it was pretty big

How long did you have to wait to review your c:file once yu requested it?

[retiredat44]

the e-benefit website is a POS, worthless crap thing does not work period. I went to the VA 2x and they were clueless.. I gave up...

it's all BS! and the people at the VA are clueless as far as the VA websites..

[Sidney56]

the e-benefit website is a POS, worthless crap thing does not work period. I went to the VA 2x and they were clueless.. I gave up...

it's all BS! and the people at the VA are clueless as far as the VA websites..

I agree with you on the point that the personnel do not understand their

own website. I have built several websites and I never launch them until

I have tested them many times.

I can't believe that the gov. would release a site that they have no idea

how it works. Evidently it was contracted out and the programmer had no

in house training system set up for the employees that would be trouble

shooting the system. I say again, "Shame on YOU, VA!"

Edited August 18, 2010 by Sidney56

[justrluk]

I'm in the same boat. Had high hopes for actually being able to see actions/movement on issues through the site as advertised, but when fed by what seems to be a manual interface on the VA side, it falls far short of the promises. Disappointing, really. It looks like some VAROs keep theirs up to date, while others ignore it all together. No standard work what so ever.

[Sidney56]

I'm in the same boat. Had high hopes for actually being able to see actions/movement on issues through the site as advertised, but when fed by what seems to be a manual interface on the VA side, it falls far short of the promises. Disappointing, really. It looks like some VAROs keep theirs up to date, while others ignore it all together. No standard work what so ever.

Well at least you and others are able to access the information, or lack there of.

I can't seem to get to the information because I need a premium account, although

I have been authenticated. Seems to be a programming bug to me. That is why I stated

that the source code was not thoroughly tested(debugged). I would never release a

site that was in developmental stages that thousands of patients depended on.