E-Benefits Question

[eganusn]

Hey all Got a question.

I have full access to ebenefits, however since I had access, if I try to access my claim status, it always says "error, cannot access information at this time". I have called the ebennies tech support, peggy's number, and the access number for dpmd tech support, and I always get ""I can access it, I don't see

why you can't" and nobody can see what can be done.

Any suggestions?

[eganusn]

Pete53, I did. They haven't the faintest reason why, I went through the process of

loading the certificates, and making sure my system was receptive. As mentioned, I have access

to everything but that.

[Medic]

@ eganusn which browser are you using? I use Firefox

[eganusn]

medic, I initially used internet explorer, followed the process, same message, used firefox, did same process, and still the same message. I cleared everything that might get in the way on the pc I'm using but still the same message.

[#1Cavtrooper]

Try clearing cache and deleting cookies....it has worked for me in the past by doing this.

[Medic]

@ eganusn...Then I'm thinking you might have a firewall or an anti-virus software that's blocking the link to open up. If you go to a friends house and use their PC and the issue is still happening then contact customer service and have them delete your account and start a new account. I had to do this when I started about a year ago. I was having the same issue you are having. I also use Firefox and it works great.

[eganusn]

medic, I am going to do just that. I will let you know what happens.