What Should I Do? Wait Or.....

[silverdollar22]

The RO in atlanta has aparently lost my Service Medical Records. At first I thought they lost my C&P results but after 4 IRIS e-mail they sent this "A review of the electronic record indicates that your claim is listed as currently in the Development Phase of processing. This phase is where we gather all the evidence we need in order to make a decision on your claim. Our systems show that we are currently waiting for service treatment records from the Records Management Center (RMC). If we determine we need additional information, we will contact you. They have been requesting my records since July and keep extending the date requested out over and over again. Is there a time limit when they will finally give up and contact me? My million dollar question is this: Should I wait, and if they can't find my records let them make a decision with benifit of a doubt clause, or should I tell them I have a copy of my SMR and be nice and send them a copy??? This whole system is broken as if you guys did'nt know this already!!!! Help please!!!

Thanks,

Eric

[NavyWife]

What is the date you filed this claim?

I have had a few Iris responses that were not true and correct. Sometimes they give a response but it's not accurate.

[silverdollar22]

16 june 13. Just got off phone with peggie and it's ture their lost. She said they just sent me a letter stating this fact on nov 4.

Edited November 6, 2014 by silverdollar22

[NavyWife]

I'm sorry, are you saying you filed June 2013?

Have you emailed Bob McDonald?

If not, you should. Robert.a.mcdonald@va.gov

Just a short email with your name and claim number and date you filed claim and short note explaining SMRs are lost & claim is not progressing.

[silverdollar22]

Thanks, I'll try anything right about now!!!

[georgiapapa]

This is another example of why vets should be able to talk to a live person at the VARO. It would not only help the veteran, it would also help the VA to process claims faster and eliminate the backlog. I just don't understand why Bob and his folks fail to see this problem and its impact on the disability claims process. JMO

[Stretch]

Listen to PR and Navywife.

Never lose you original records. Make copies.