VA employees are evaluated based on "work product," which is basically the ability to process claims in a timely manner(or in reality, move from the inbox to the outbox), not on whether it's done properly. The more they move from the inbox to the outbox, in a day, the better they are. Bearing this in mind you should be able to understand why the system works(or rather doesn't work) the way it does. The court feels this is a serious problem but I doubt it will change. And yes, all VA employees, probably, do get bonuses.(jmo)
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